• Provide customer support via phone, email, and chat • Resolve customer inquiries and technical issues • Maintain accurate customer records in CRM system

• Conduct outbound outreach via phone, email, and LinkedIn to prospects • Qualify leads using specific criteria to ensure sales-fit • Schedule meetings and discovery calls for Account Executives • Follow call scripts and adjust messaging based on responses • Update CRM with call notes, status changes, and scheduled appointments • Collaborate with sales and marketing teams to improve messaging and workflows • Meet daily/weekly targets for outreach and appointments booked

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will make outbound phone calls to business decision-makers and set qualified appointments for our clients’ sales teams. This is an appointment-setting/lead-qualification role. It is not a customer service and not a full-cycle closing position. Work Location: This is a 100% remote W2 position. Candidates must have a quiet home workspace and reliable high-speed internet. What You’ll Do - Make outbound B2B phone calls to business contacts and decision-makers - Deliver a concise, value-based introduction and qualify interest - Set qualified appointments for client sales teams (you do not close deals) - Accurately document activity and outcomes in company systems - Participate in coaching, training, and call reviews to improve performance - Grow within clearly defined career paths based on performance and values Pay Structure - On-Target Earnings: $22.50 per hour - Base Pay: $17.00 per hour (W2) - Commission: Uncapped, paid per qualified appointment - Typical Full-Time Earnings: $40,000–$55,000 per year (actual earnings vary by individual performance; top performers often earn significantly more) - This is not a commission-only role. You earn a stable hourly base plus performance-based commission. How the Commission Works (Important) SalesRoads runs a range of outbound programs across industries, audiences, and call difficulty levels. We intentionally design every program so that, when goals are met, earning potential is the same regardless of program size or difficulty. - Some programs involve higher-volume outreach to easier-to-reach contacts. - Other programs focus on harder-to-reach executive-level decision-makers. - To keep compensation fair and consistent, each program is structured so that the on-target commission opportunity is $5.50 per hour when program goals are met. - Examples: - Higher-volume programs may pay a smaller commission per appointment, with higher hourly goals. - Executive-level programs may pay significantly more per appointment, with lower overall appointment targets. Qualifications - 1+ year of experience in outbound B2B calling, appointment setting, lead generation, or similar roles - Confident, professional phone presence - Comfortable with cold calling and objection handling - Coachable, consistent, and dependable - Strong time management and follow-through - Ability to work independently in a remote environment Requirements - Consistent daily call activity - Accurate documentation and follow-up - Improvement in call quality and appointment conversion - Meeting or exceeding program-specific appointment goals Benefits - Paid Time Off (PTO) - Year 1: 40 hours (full-time or part-time) - Year 2: 120 hours for full-time employees; 40 hours for part-time employees - Carry-over available per policy - Health coverage: Minimum Essential Coverage (MEC) - Dental and vision insurance - 401(k) retirement plan - Life insurance and additional voluntary life options - Accidental death and dismemberment insurance - Short-term and long-term disability coverage - Legal assistance benefits - Employee discounts and incentive programs

• Call warm inbound leads generated through marketing funnels, workshops and applications • Conduct structured qualification conversations to assess business stage, revenue, growth goals and readiness • Book qualified prospects into strategy calls that meet set criteria • Set clear expectations to maximise show rates and close rates • Follow up to reduce no shows and maintain pipeline health • Maintain accurate CRM (HubSpot) records including notes, tags and next steps • Collaborate with Closers to ensure alignment on calendar flow and lead quality • Own daily activity metrics and booking targets