Koronet

• Own the full customer journey across Europe. • Drive operational excellence in ERP Packaged implementations, Eshops migrations, Procurement rollouts, Payments enablement. • Lead structured onboarding frameworks and implementation playbooks. • Redefine customer segmentation to drive intelligent expansion across modules. • Lead high-impact initiatives such as Eshops migration and procurement module activation. • Align Sales, Success, and Professional Services around shared goals.

• Lead End-to-End Payments Strategy: Define and articulate a clear and compelling vision for Koronet Payments, aligning it with the company’s overall strategic objectives. • Product Pricing: Design and implement a cohesive pricing strategy that maximizes product attach conversion, usage, and lifetime value. • Champion Koronet Payments Internally: Be the advocate for Koronet Payments across the organization, ensuring company-wide alignment on its significance and driving enthusiasm for its potential. • Build payments-specific go-to-market motion: Define the zero-to-one go-to-market plan that details how Koronet Payments is sold, marketed, and introduced throughout the customer lifecycle. • Integrate payments into the sales and implementation process. • Equip the sales, marketing, and customer success teams with materials, tools, and training to effectively sell and position Koronet Payments. • Define and track payments KPIs: Establish, monitor, and own the primary KPIs for Koronet Payments, including attach rate, penetration, and customer lifetime value. • Utilize data and analytics to measure performance, identify opportunities for growth, and make informed strategic decisions. • Drive product innovation via customer feedback: Be the primary liaison between customers and the product team, ensuring customer feedback influences the product roadmap. • Actively partner with key accounts to drive successful adoption and gather critical feedback, ensuring they become champions for Koronet Payments.

• Lead complex implementation projects of Koronet solutions for our clients. • Act as the technical point of reference to ensure the correct operation, management, and analysis of our clients’ business processes through the use of Koronet’s platform. • Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand. • Travel to different cities when required to provide on-site implementation and training to customers.

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand.