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Lessening Your Burdens
Virtual Assistant – Operations, Workflow Specialist
Location
Philippines
Posted
121 days ago
Salary
₱25K - ₱30K / month
Seniority
Junior
Job Description
Virtual Assistant – Operations, Workflow Specialist
Yokly
• Build, document, and continuously improve SOPs and workflows • Maintain up-to-date process documentation for cross-team use • Identify inefficiencies and recommend operational improvements • Ensure processes are followed and refined as the business scales • Track recurring tasks, projects, and deliverables across teams • Own timelines, follow-ups, and reporting loops • Coordinate with internal teams, vendors, and external partners • Support incident management, ticketing, and internal operations • Maintain dashboards, trackers, and KPI reports • Perform data QA, reconciliation, and back-office checks • Generate operational reports using Google Sheets or Excel • Ensure accuracy of records, budgets, billing, and internal databases • Calendar management for managers or team leads • Event, travel, and logistics coordination when needed • Act as a point of contact between leadership, teams, and partners • Manage internal documentation and operational records • Anticipate issues before they escalate • Follow up without being prompted • Flag risks, gaps, or delays early • Operate with a “solve, not just do” mindset
Job Requirements
- At least 1 year in Operations, Executive Assistant, Admin, or Ops Support
- Experience supporting multiple managers or departments
- Background in: Process documentation
- Incident or ticket management
- Budget tracking, billing, or reconciliation
- Cross-team coordination
- Exposure to SaaS, BPO, or fast-paced remote environments is a plus
- Highly process-oriented and detail-driven
- Proactive, reliable, and comfortable owning outcomes
- Organized, structured, and calm under pressure
- Intermediate to advanced Google Sheets / Excel
- Comfortable handling databases, trackers, and dashboards
- Experience with tools such as: CRMs (HubSpot or similar), Accounting or billing tools (e.g., Xero), Ticketing systems (Zendesk, Intercom, or equivalent), Project tools (Notion, ClickUp, Airtable)
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