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Yokly logo
Yokly

Lessening Your Burdens

Virtual Assistant – Operations, Workflow Specialist

Executive AssistantExecutive AssistantFull TimeRemoteJuniorTeam 51-200Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

121 days ago

Salary

₱25K - ₱30K / month

Seniority

Junior

High School1 yr expEnglish

Job Description

Virtual Assistant – Operations, Workflow Specialist

Yokly

• Build, document, and continuously improve SOPs and workflows • Maintain up-to-date process documentation for cross-team use • Identify inefficiencies and recommend operational improvements • Ensure processes are followed and refined as the business scales • Track recurring tasks, projects, and deliverables across teams • Own timelines, follow-ups, and reporting loops • Coordinate with internal teams, vendors, and external partners • Support incident management, ticketing, and internal operations • Maintain dashboards, trackers, and KPI reports • Perform data QA, reconciliation, and back-office checks • Generate operational reports using Google Sheets or Excel • Ensure accuracy of records, budgets, billing, and internal databases • Calendar management for managers or team leads • Event, travel, and logistics coordination when needed • Act as a point of contact between leadership, teams, and partners • Manage internal documentation and operational records • Anticipate issues before they escalate • Follow up without being prompted • Flag risks, gaps, or delays early • Operate with a “solve, not just do” mindset

Job Requirements

  • At least 1 year in Operations, Executive Assistant, Admin, or Ops Support
  • Experience supporting multiple managers or departments
  • Background in: Process documentation
  • Incident or ticket management
  • Budget tracking, billing, or reconciliation
  • Cross-team coordination
  • Exposure to SaaS, BPO, or fast-paced remote environments is a plus
  • Highly process-oriented and detail-driven
  • Proactive, reliable, and comfortable owning outcomes
  • Organized, structured, and calm under pressure
  • Intermediate to advanced Google Sheets / Excel
  • Comfortable handling databases, trackers, and dashboards
  • Experience with tools such as: CRMs (HubSpot or similar), Accounting or billing tools (e.g., Xero), Ticketing systems (Zendesk, Intercom, or equivalent), Project tools (Notion, ClickUp, Airtable)

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