• Coordinate with team members to support case workflow • Track billable hours and support billing activities • Manage calendars and organize attorney schedules • Maintain deadlines and ensure timely follow-up on pending items • Draft and format letters, tables, and legal documents • Communicate with opposing counsel and courts via email • Prepare case materials and ensure documents are complete and accurate • Schedule hearings, depositions, and related legal proceedings • Assist with maintaining CRM records in Clio Manage and Clio Grow

• To analyze mid- and higher-level general liability claims to determine benefits due. • To ensure ongoing adjudication of claims within company standards and industry best practices. • To identify subrogation of claims and negotiate settlements.

• Interact frequently with attorneys, legal professionals, and power users to generate clear customer requirements. • Anticipate customer needs, especially around legal drafting workflows, and translate them into prioritized product opportunities. • Understand how Create+ impacts customer satisfaction across drafting, review, and delivery workflows. • Monitor legal industry trends, drafting practices, and evolving expectations around AI‑assisted writing. • Aim to exceed customer expectations while balancing product viability and long‑term strategic goals. • Gather insights from multiple sources—including user research, usage analytics, feedback channels, and market data—to guide product decisions. • Make trade‑off decisions across competing priorities while maintaining alignment with Create+ strategy. • Formulate and evaluate hypotheses using quantitative methods, including A/B testing of drafting and workflow features. • Identify opportunities for product improvement through deep analysis of usage, adoption, and customer behavior. • Independently manage day‑to‑day product issues and propose data‑informed solutions. • Support go‑to‑market planning by clearly communicating customer needs and delivery timelines. • Collaborate with Marketing, Sales, and Customer Success on launch plans and messaging for AI‑enabled drafting features. • Provide product expertise for customer questions about function, pricing, packaging, and value. • Solve customer needs through features that improve drafting efficiency, document quality, and workflow continuity.

• Collaborate closely with Product and Design to identify high value opportunities and use cases to save in-house legal time and effort through AI assisted workflows and AI driven insights. • Translate legal reasoning and subject matter expertise into structured product requirements and prompts. • Partner with engineering to design, test and improve AI extraction schemas, normalisation models and workflows. • Partner with engineering to define frameworks that evaluate legal accuracy and risk in model outputs. • Continuously improve legal accuracy through prompt tuning.