• Collaborate with internal content strategists, writers and stakeholders across Servicing, Originations and Corporate Communications to ensure the highest standards of quality and timely delivery for communication pieces across multiple platforms. • Oversee the production and management of digital content, analyzing website usage and email data to continuously increase engagement, drive recapture and identify improvement opportunities. • Manage schedules, coordinating teams (such as writers, designers, and videographers), ensuring brand consistency, and troubleshooting production issues to deliver high-quality content on time and within budget. • Consult with stakeholders on personalization strategies, software capabilities and limitations, and increase engagement rates and minimize unsubscribes or reputational impact. • Manage an email and communications team that reviews, publishes and tests content across a variety of channels to meet objectives and maximize effectiveness. • Monitor project progress, risks and issues, report on key metrics and use initiative and judgment to address projects that are going off track and escalate to senior leadership team as appropriate. • Build and foster cross functional collaborative relationships with stakeholders to drive connection and deliver initiatives on time.

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards.  This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members.  Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices.  Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager. Duties and Responsibilities Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. Recommends to the General Manager performance action regarding team members.  Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun. Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.  Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community. Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System.  Executes administrative and cash management duties. Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times . Education, Experience & Certifications High School diploma or GED preferred Serv-Safe/Local or State Food Service Certification preferred Successful and stable employment history with supervisory experience Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise Functional Skills Analytical Skills: effectively uses data to generate insights for operations excellence Planning & Prioritization: highest impact, highest value Financial & Business Acumen Communicates Effectively and Candidly Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions Process Improvement: Strive to continually improve Ability to build and leverage talent Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise Ability to effectively communicate, inform, and influence senior leaders Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects Our Values EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork DO THE RIGHT THING – Integrity, Character and Community PEOPLE FIRST – Customer and Team member Focus INNOVATE TO WIN – Think Differently and Lead Change HAVE FUN – It’s Pizza, It Has To Be Fun! Our Core Competencies CUSTOMER FOCUSED - Put the customer’s needs first RESULTS DRIVEN – Commit to achieving objectives INNOVATIVE MINDSET – Open to new ideas and ways of doing business STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking COLLABORATION – Work together in the most effective way Papa Johns is an equal opportunity employer. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF . See terms & conditions for site use.

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content. • Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction. • Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards. • Challenge the status quo and know when to advocate for new design patterns versus relying on old systems. • Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey. • Lead other content strategists/designers in developing user stories and providing guidance on priorities. • Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

• Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials. • Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI. • Oversee caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted. • Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows. • Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions. • Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. • Lead and advance change management within the NAUK Cases organization. • Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations. • Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn. • Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows. • Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models. • Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts. • Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.