• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content. • Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction. • Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards. • Challenge the status quo and know when to advocate for new design patterns versus relying on old systems. • Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey. • Lead other content strategists/designers in developing user stories and providing guidance on priorities. • Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

• Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials. • Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI. • Oversee caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted. • Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows. • Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions. • Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. • Lead and advance change management within the NAUK Cases organization. • Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations. • Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn. • Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows. • Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models. • Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts. • Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.

The Educational Quality Manager is a member of the education and quality team, supporting initiatives related to education quality such as center accreditation, QRIS compliance, and the effective use of internal and external evaluation tools. The Educational Quality Manager will also contribute to efforts aimed at improving the adoption and implementation of internal programs, curriculum, and expectations. As a member of the team they must be able to work as part of a remote team with shared goals and processes while acting independently to support programs and manage initiatives. This is a Remote position available in the United States, with a preference for candidates located in the Eastern Time Zone. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference . Responsibilities: Be an expert on NAEYC accreditation processes and identified quality rating and improvement systems Maintain expert level knowledge on QRIS systems in all states we operate in, as well as licensing criterion related to education and development Support quality aspects of UPK initiatives, anticipating and responding to requirements and ensuring program compliance Minimum Qualifications: 5 years Leading an accredited early childhood program and maintaining standards or a member of an education quality team Bachelor's Degree in early childhood education, child development, or related field (5 additional years of the experience labelled above would be considered in lieu of a bachelors degree) Must be willing to travel. Travel up to 30% and occasionally unpredictable At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position Preferred Qualifications: Master's Degree Successful experience supporting multiple centers across geographies through quality initiatives Strong background in early childhood pedagogy experience leading a program(s) through NAEYC accreditation Working knowledge of national accreditation processes and QRIS Experience coaching or mentoring programs through quality processes Experience with data-informed decision making and problem solving Ability to manage multiple projects simultaneously Excellent organizational skills, including developing systems Proven ability to collect and analyze data Excellent writing, editing, and communication skills Must be an effective and proven project manager Must be able to balance quality and urgency Must have proven facilitation skills Compensation: The annual salary for this position is between $75,000 – $85,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance Paid vacation, sick, holiday, and parental bonding leave 401(k) retirement plan Long-term and short-term disability insurance Life insurance Money-saving discounts and financial planning tools Tuition assistance and education coaching Caregiving support and resources for the children and adults in your family Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law). Deadline to Apply: This posting is anticipated to remain open until 2/27/2026. Life at Bright Horizons: Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us . Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights , Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA) . If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

• Creating content for promotional activities and publishing it on the website. • Filling product pages with the required content and keeping it up to date. • Strictly following the rules and guidelines for creating texts and promotional materials. • Monitoring and maintaining content quality across desktop and mobile versions of product websites. • Writing emails and other marketing promotional materials. • Creating technical tasks for related departments involved in content and promo production. • Conducting research and competitor analysis, participating in brainstorming sessions. • Ensuring compliance with the projects’ tone of voice and brand style.