Aidin logo
Aidin

The online marketplace for care transitions.

Senior Client Delivery Manager

ManagerManagerOtherRemoteSeniorTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

173 days ago

Salary

$130K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Client Delivery Manager

Aidin

• Own strategic client relationships end-to-end from contract signature through go-live, serving as trusted advisor and primary escalation point for health system directors and VPs • Proactively diagnose implementation challenges and hunt for improvement opportunities: spot patterns across implementations, conduct root cause analysis, interpret data, and distinguish signal from noise to drive systemic improvements • Co-create and evolve our implementation playbook, bringing best practices from your experience while adapting them to healthcare IT realities and our startup context • Coach and develop the implementation team, building their strategic thinking, judgment, and client management capabilities • Coordinate cross-functionally with Sales, Product, Customer Success, and Engineering to ensure seamless handoffs and rapid issue resolution • Establish implementation standards, success metrics, and scalable processes as we grow • Balance competing stakeholder priorities: ensure we deliver on client commitments while managing scope, maintaining standards, and protecting team capacity

Job Requirements

  • 5-8 years of experience in management consulting, implementation, client success, or client delivery in healthcare technology and/or in B2B SaaS
  • Track record of building or significantly evolving processes in ambiguous environments – not just executing established playbooks
  • Exceptional client relationship management – comfortable serving as trusted advisor to health system directors, VPs, and C-suite stakeholders
  • High EQ and stakeholder management skills – can read the room, influence without authority, and navigate organizational politics to keep implementations moving
  • Strong problem-solving and pattern recognition – diagnose root causes, structure ambiguous problems, spot systemic issues before they're assigned to you, and make sound judgment calls on what matters most
  • Data fluency – comfortable pulling, analyzing, and interpreting implementation metrics to identify trends, diagnose issues, and make data-informed decisions; can translate data into actionable insights
  • Excellent communication – can articulate complex ideas clearly, adapt messaging for different audiences (technical teams to C-suite), and manage difficult conversations
  • Experience coaching or managing 2-4 people, with ability to develop their strategic thinking and client management skills
  • Ability to thrive in startup or high-growth environments where you define how things should work
  • Healthcare domain knowledge (prior authorization, care transitions, post-acute care, EMR integrations) is a plus, but not required

Benefits

  • Flexible remote work environment
  • Generous PTO Policy, plus 12 national holidays
  • Several Team Offsites each year where we come together and align on our vision, mission, values, and strategic initiatives
  • Comprehensive benefits package

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