• Support development, test and production environments including after-hours support, release management, and monitoring server usage and up-time. • Monitor system performance, availability, cost, and reliability; proactively identify and resolve issues. • Design, implement, maintain, and support cloud-based infrastructure in both Azure and AWS. • Automate infrastructure provisioning, configuration, and deployment using Infrastructure as Code (IaC) and scripting tools. • Migrate customer data from retiring colocation data center infrastructure to cloud environments. • Support IT compliance and security requirements, including auditing, logging, access controls, and regulatory standards. • Participate in on-call and after-hours support rotations as required to ensure high availability and uptime. • Perform all responsibilities in adherence to change management policies and procedures.

• Handle Entra ID administration and cloud identity tasks, including tenant configuration and common identity integrations. • Assist with Conditional Access and other policy work within established patterns. • Administer Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams) and tenant configuration tasks. • Configure Intune device management tasks tied to cloud service delivery (profiles, compliance, baseline enforcement). • Contribute to Azure work under guidance, including VMs, storage, networking, and AVD within established designs. • Implement approved changes via Change Requests, including validation and clear documentation of outcomes. • Use existing RMM automation and tooling; write small task-level scripts when appropriate. • Execute patch management and lifecycle workflows within standards, including remediation work under guidance. • Maintain strong operational hygiene in tickets, notes, and documentation; create new KBs/runbooks/SOPs when gaps are found. • Participate in client calls as needed for troubleshooting, change discussions, and project work.

• Own Entra ID and cloud identity work across client environments, including integrations and authentication flows. • Design and implement Conditional Access patterns, MFA posture, and break-glass access approaches within standards. • Lead Microsoft 365 workstreams, including tenant configuration improvements and governance-related implementations. • Own Azure delivery work within the approved stack (VMs, storage, networking, AVD), including troubleshooting and remediation. • Lead projects end-to-end, including rollout planning, rollback planning, validation, and closure. • Regularly create SOPs, runbooks, KBs, and diagrams that improve delivery and supportability. • Build and improve reusable automation (PowerShell, Graph, workflow tooling) and refine existing patterns. • Drive permanent fixes for recurring issues and reduce repeat incidents through standards, documentation, and automation. • Participate in client calls as needed and communicate clearly about status, risks, and next steps.

*Dal 2005, in Kiratech accompagniamo aziende di tutte le dimensioni nell’adozione di tecnologie Cloud Native, AI e Platform Engineering. **Siamo membri della Cloud Native Computing Foundation (CNCF) e partner strategici dei principali Cloud Provider. * *Lavoriamo su progetti concreti e innovativi e gestiamo sistemi complessi, in ambiti che spaziano dalla governance delle piattaforme cloud, alla sicurezza, fino all’automazione dei modelli AI. * *Kiratech fa per te se cerchi: * - *un ambiente giovane, dinamico e informale * - *la possibilità di sperimentare sul campo le tecnologie più richieste nel mondo IT * - *l’affiancamento di professionisti esperti * - *formazione tecnica strutturata e continua* Kiratech è alla ricerca di una/un **Cloud Native Support Engineer** **Senior** con esperienza nel Service Management per il suo **Managed Services Team**.  La figura si occuperà di gestire i servizi di supporto avanzato per le infrastrutture Cloud Native, dei nostri clienti, coordinando gli interventi del team di L2 Cloud Native Support Engineer, definendo le corrette priorità e monitorando lo stato di andamento dei ticket. Agirà anche da punto di riferimento per clienti enterprise, garantendo risoluzione rapida di incidenti critici, ottimizzazione delle performance e miglioramento continuo dei processi di supporto. **Ruolo e responsabilità ** - Coordinare il team di L2 Cloud Native Support Engineer nella gestione di ticket complessi, escalations e root cause analysis su stack cloud native - Monitorare SLA/KPI del servizio, definendo piani di miglioramento e reportistica per stakeholder interni ed esterni - Gestire la relazione con figure di business e team devops dei clienti - Gestire on-call rotation, capacity planning e knowledge sharing interno - Agire da terzo livello di supporto interno per la gestione dei ticket più critici o a complessità più elevata - Agire da Technical Account Manager (TAM) per alcuni clienti ed ambiti tecnologici selezionati - Garantire disponibilità a coprire turni di reperibilità