ACES Quality Management

• Execute projects to streamline IT operations, including automation of repetitive tasks, implementation of new back-office systems, and enhancements for existing support frameworks • Configure, maintain, monitor, and support employee endpoints, internal systems, and SaaS applications • Operate and maintain IT security controls (patch management, endpoint security/EDR posture, MFA enforcement, periodic access reviews) in support of SOC 2 and other compliance obligations • Triage, troubleshoot, and resolve employee technical issues • Execute employee onboarding/offboarding and the hardware lifecycle for remote employees, including procurement, imaging, shipping, and returns • Maintain runbooks, SOPs, and asset inventory • Adhere to change management policies and procedures

• Bring your passion each day to helping acquire new clients to our growing community of lenders and servicers that rely on ACES technology for Quality Control, Audit, and Risk Management. • Develop and execute a sales plan that leads to new revenue and clients in the financial services industry. • Preferably calling on a base of your already established contacts • New business development through cold calling, canvassing mortgage lending HMDA lists, credit union databases, and prospecting through our Salesforce database of industry prospects • Support marketing campaign efforts by working alongside the marketing team to follow up on campaigns, webinars, tradeshows, etc. • Create conversations and complete needs analysis calls with prospects. • Consult and demonstrate solutions with new prospects in your territory via web or face to face when appropriate. • Qualify leads, work with sales engineering to demonstrate the product, discuss pricing, provide appropriate follow-up, move prospects through the sales cycle, and close deals in a timely manner. • Meet or exceed annual sales quotas. • Work in a fast-paced and exciting environment where your hard work will be rewarded.

• Provide timely, professional support to clients via email and virtual meetings • Troubleshoot and resolve standard support issues, escalating more complex or advanced cases when needed • Assist with the setup and basic troubleshooting of system features under guidance • Provide web-based training to clients on core product functionality • Accurately document support tickets, including issue details, steps taken, and resolution outcomes

• Support development, test and production environments including after-hours support, release management, and monitoring server usage and up-time. • Monitor system performance, availability, cost, and reliability; proactively identify and resolve issues. • Design, implement, maintain, and support cloud-based infrastructure in both Azure and AWS. • Automate infrastructure provisioning, configuration, and deployment using Infrastructure as Code (IaC) and scripting tools. • Migrate customer data from retiring colocation data center infrastructure to cloud environments. • Support IT compliance and security requirements, including auditing, logging, access controls, and regulatory standards. • Participate in on-call and after-hours support rotations as required to ensure high availability and uptime. • Perform all responsibilities in adherence to change management policies and procedures.