• Act as a strategic partner to clients, aligning solutions to their business and marketing goals • Leverage agency processes to identify expansion opportunities across services, technology, and strategy • Lead client engagements from discovery through execution, coordinating internal teams and stakeholders • Collaborate cross-functionally to drive strong client outcomes, retention, and long-term value • Maintain a clear, organized view of client opportunities and initiatives using a thoughtful, data-informed approach

• Lead and manage participant recruitment across multiple qualitative and quantitative market research projects, ensuring high-quality execution and adherence to study objectives. • Partner closely with researchers to understand project scope and requirements, translating research needs into effective recruitment strategies. • Oversee all project documentation and panel communications, including sample exports, invitations, confirmations, schedules, advisor agreements, and screening materials. • Collaborate with analysts to draft, program, and test screeners that align with research objectives and target profiles. • Develop and manage sample universes based on quota design and feasibility considerations. • Review screener data to identify and select the most qualified participants, ensuring the delivery of high quality insights. • Maintain clear, proactive communication with internal teams and external clients on recruitment progress, scheduling, and logistics. • Monitor fieldwork performance to ensure quotas and timelines are met on time while anticipating and resolving recruitment challenges. • Commission and manage third party vendors, ensuring alignment with recruitment plans, quality standards, and data collection requirements. • Oversee out-of-pocket expense management, including timely submission of honoraria and vendor invoices. • Coordinate with event planning teams and external venues to support onsite advisory boards, focus groups, and other research engagements. • Ensure all recruitment and participant contracting activities comply with applicable Sunshine Laws, data privacy regulations, and fair market value honoraria requirements. • Support the Senior Director in developing operational protocols and best practices for project execution and panel engagement. • Provide additional logistical support for Red Nucleus’s research initiatives as needed. • Partner with the Senior Director to grow Red Nucleus’s proprietary panel strategy, ensuring the recruitment, growth, and quality of payer and market access decisionmaker panels align with long-term business and organizational goals. • Participate in developing targeted prospect lists through social media outreach, referral networks, digital marketing initiatives, and other tailored engagement channels. • Uphold high panel quality by regularly validating active panel members and ensuring all essential data fields are complete, accurate, and maintained within the panel database. • Strengthen long-term panel relationships by delivering an exceptional member experience, characterized by responsive communication, high quality interactions, and thoughtful engagement across all panel touchpoints. • Assist with tracking panel growth and member satisfaction metrics.

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients. • Develop insights to inform our client's strategies. • Partner with Business Development to generate strategies for prospective clients. • Interface with clients through written, phone, and in person communication. • Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum. • Interpret attribution modelling and 3rd party analytics data. • Engage deal economics, media allocation, and advertiser investment decisions. • Mentor and educate more junior staff as the business expands. • Required to work in EST working hours.

• We’re hiring a Customer Storyteller to capture and share compelling customer stories • Earn customer trust and shape narratives across various formats • Collaborate with Product Marketing, Sales, and Customer Success • Use AI tools and manage freelancers to execute storytelling projects • Produce flagship customer stories and integrate them into campaigns • Create a repeatable process for customer storytelling