• Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements. • Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments. • Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management. • Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks. • Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals. • Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector. • Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team. • Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity. • Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. • Provide guidance and mentorship to team members within your department and across diverse functions.

Job Title: Business Operations Analyst Job Location: Remote  About Us:  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture:  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.  About the Role:   We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. • Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. • Conducting an end-to-end review of selected business processes across designated departments or functional areas. • Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. • Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies. • Designing optimized "To-Be" workflows and transition plans. • Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. • Establishing metrics to track improvements and ROI. • Facilitating working sessions, process mapping workshops, and training as needed. • Collaborating with IT and operations teams to align process improvement plans with system capabilities. • Supporting the development of implementation roadmaps and change management strategies.

• Support the Pharmacovigilance Quality Assurance (PVQA) team within the R&D Quality organization • Lead and optimize day-to-day business operations to ensure efficient functioning • Develop and maintain operational frameworks, governance structures, and standard processes • Identify opportunities for simplification, automation, and process improvement • Partner with Audit & Inspections teams to provide operational coordination and documentation support • Support oversight activities prioritizing patient safety and adherence to global PV regulatory requirements • Help maintain and strengthen a culture of compliance, quality, and continuous improvement • Facilitate information flow, meeting management, and leadership routines • Manage and optimize internal websites for effective information sharing