• Architect Customer Agents: Design and deploy production-grade agents that handle technical support queries, troubleshoot integrations, and guide users through complex onboarding flows. • Drive Case Deflection: Analyze customer friction points and build self-service AI systems that significantly reduce support volume while improving the quality of the customer experience. • Own the Domain: Act as the product owner and the technical muscle proactively identifying opportunities for improvement, propose architectures, and own the full lifecycle of the systems you build. • Dogfood the Stack: Be a key member of the feedback loop for our product team, identifying gaps in our frameworks and contributing back to the LangChain and LangGraph open-source ecosystem. • Build Onboarding Workflows: Develop "AI-native onboarding" experiences that help enterprise customers move from prototypes to production faster by automating documentation retrieval and code generation.

• Work across our stack (React, TypeScript, Python, Go) to deliver full-stack product features that drive growth and retention • Build flexible experimentation systems and processes capable of targeting diverse growth metrics • Participate in data-driven, rapid growth experiments across the user funnel from onboarding to monetization • Design and ship new onboarding features and improvements that accelerate time to value • Build growth levers including usage-based guardrails, smart upgrade triggers, and contextual CTAs • Collaborate closely with product, design, GTM, and analytics teams to identify, prioritize, and execute high-impact growth opportunities

• Build & Architect: Develop end-to-end features across our patient-facing apps, pediatrician dashboards, and internal clinical tools. • Own the Product: Work directly with the Head of Engineering and Product leadership to translate "what if" into production-ready code. • Lead Technical Decisions: Help define our engineering processes, from CI/CD improvements to database schema design. • Move Fast, Stay Secure: Ship high-velocity code while maintaining the rigorous security standards required for HIPAA-compliant healthcare.

• Help expand the Kraken platform by building new backend capabilities and shared primitives. • Collaborate with senior leadership and cross-functional partners to design and deliver new backend capabilities. • Own end-to-end technical design from protocol and service boundaries through production deployment. • Leverage modern AI tooling to accelerate development velocity while maintaining engineering rigor.