Role Description Intetics Inc. is looking for an Incident Editorial Specialist to join our dynamic night shift editorial team and work on real-time traffic incident editing for a global mapping platform. - No prior experience required — we provide full training. - It’s a great way to start your career in IT and gain experience on international projects. - This is a full-time, remote role. - You’ll work with English-language data, applying clear rules and maintaining focus during night shifts. Qualifications - B1+ level English proficiency - High attention to detail, especially under time pressure - Confident working with multiple tabs/windows, fast typing - Punctual, focused, and reliable — essential for night shift work Company Description Intetics Inc. is a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions.

• Build and maintain IT infrastructure and tech stack that scales with LangChain’s growth • Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools • Implement monitoring and documentation practices that enable operational excellence • Own identity strategy, implementing secure, scalable access controls • Administer Mac fleet using Kandji MDM • Identify and implement security enhancements across SaaS stack • Provide support to employees globally across hardware, software, networking, and IT tools • Deliver great onboarding experiences for new hires

• Strategic Leadership & Scalability - IT Roadmap & Strategy: Define, implement, and manage a roadmap for the internal IT environment that aligns with the company’s hyper-growth and security posture. - Project Management: Lead and manage complex IT infrastructure and application projects (e.g., system migrations, compliance readiness initiatives) from initiation through deployment, ensuring delivery on scope, time, and budget. - Team Leadership & Development: Directly manage, mentor, and develop the IT Operations team, fostering a culture of technical excellence, accountability, and customer service. - Process Optimization: Identify and execute opportunities for automation, efficiency gains, and cost reduction across IT processes and business applications. - Technology Identification and Implementation: Lead the evaluation, selection, and secure implementation of new technologies and platforms to enhance security, efficiency, and employee experience. - Budget & Vendor Management: Manage the IT operations budget, oversee vendor selection, and negotiate contracts for SaaS tools and services. - Scalability Planning: Plan and implement capacity improvements and technical upgrades to ensure IT systems can effortlessly scale with the company's rapid growth. • Operational Excellence & ITSM - Service Management: Lead and execute core IT Service Management (ITSM) best practices, including Incident Management (response, prioritization, and communication), Problem Management (root cause analysis), and implementing a formal Change Management process for all changes to production IT systems. - System Stability: Oversee the day-to-day operations and maintenance of the internal IT infrastructure, ensuring maximum uptime, performance, and reliability. - Help Desk & Hands-On Support: Serve as the primary escalation point for complex Tier 1-3 technical issues, providing hands-on support for hardware (Mac/Windows), software, and network issues. - Employee Lifecycle: Standardize and manage the employee lifecycle process (Onboarding/Offboarding), ensuring a smooth, secure, and compliant provisioning and de-provisioning of access and equipment. - Documentation: Create and maintain comprehensive documentation for IT processes, SOPs, system configurations, and end-user guides. - Automation and AI: Drive the adoption of automation and AI within IT operations to reduce manual effort, including configuring chatbots for Tier 1 and 2 support, lifecycle management for secure onboarding and offboarding sequences, automating ticket routing, securely provisioning and de-provisioning applications, and implementing predictive system maintenance alerts. • Business Applications & Integrations - Application Ownership: Own the selection, deployment, maintenance, and offboarding of core enterprise business applications (e.g., CRM, HRIS, Financial Systems). - Data Integrity: Design, implement, and maintain robust and secure integrations between business applications to ensure data integrity and seamless workflow across departments. - Governance: Establish clear ownership, access controls, and usage policies for all managed business applications. • Security and Compliance Operations - Compliance Execution: Directly support and execute controls related to key compliance frameworks across the IT environment, specifically SOC 2 (operational evidence, access reviews), ISO 27001 (ISMS controls), and FedRAMP (operational security and documentation for readiness). - Security Enforcement: Enforce operational security protocols across all systems and endpoints, including vulnerability management, patch deployment, and security awareness training. - Infrastructure Management: Manage and maintain core IT infrastructure, including Identity and Access Management (IdP), Endpoint Management (MDM), and network configuration, ensuring adherence to internal security policies and relevant compliance standards. - Data Privacy: Implement and manage operational controls to ensure compliance with global and regional data privacy regulations, including GDPR, CCPA, and other relevant US Data Privacy requirements, focusing on data access, retention, and deletion procedures within IT systems.

• Providing overall support for the Mac/iOS and Windows/PC teams. • Providing IT assistance to end users. • Training end-users on hardware functionality and software programs. • Successfully resolving assigned tickets in a timely manner. • Monitoring hardware, software, and system performance metrics. • Updating computer software and upgrading/maintaining hardware and systems. • Maintaining databases and ensuring system security. • Documenting processes and performing diagnostic tests. • Keeping current with technological advancements and trends in IT support.