• Build and maintain IT infrastructure and tech stack that scales with LangChain’s growth • Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools • Implement monitoring and documentation practices that enable operational excellence • Own identity strategy, implementing secure, scalable access controls • Administer Mac fleet using Kandji MDM • Identify and implement security enhancements across SaaS stack • Provide support to employees globally across hardware, software, networking, and IT tools • Deliver great onboarding experiences for new hires

• Strategic Leadership & Scalability - IT Roadmap & Strategy: Define, implement, and manage a roadmap for the internal IT environment that aligns with the company’s hyper-growth and security posture. - Project Management: Lead and manage complex IT infrastructure and application projects (e.g., system migrations, compliance readiness initiatives) from initiation through deployment, ensuring delivery on scope, time, and budget. - Team Leadership & Development: Directly manage, mentor, and develop the IT Operations team, fostering a culture of technical excellence, accountability, and customer service. - Process Optimization: Identify and execute opportunities for automation, efficiency gains, and cost reduction across IT processes and business applications. - Technology Identification and Implementation: Lead the evaluation, selection, and secure implementation of new technologies and platforms to enhance security, efficiency, and employee experience. - Budget & Vendor Management: Manage the IT operations budget, oversee vendor selection, and negotiate contracts for SaaS tools and services. - Scalability Planning: Plan and implement capacity improvements and technical upgrades to ensure IT systems can effortlessly scale with the company's rapid growth. • Operational Excellence & ITSM - Service Management: Lead and execute core IT Service Management (ITSM) best practices, including Incident Management (response, prioritization, and communication), Problem Management (root cause analysis), and implementing a formal Change Management process for all changes to production IT systems. - System Stability: Oversee the day-to-day operations and maintenance of the internal IT infrastructure, ensuring maximum uptime, performance, and reliability. - Help Desk & Hands-On Support: Serve as the primary escalation point for complex Tier 1-3 technical issues, providing hands-on support for hardware (Mac/Windows), software, and network issues. - Employee Lifecycle: Standardize and manage the employee lifecycle process (Onboarding/Offboarding), ensuring a smooth, secure, and compliant provisioning and de-provisioning of access and equipment. - Documentation: Create and maintain comprehensive documentation for IT processes, SOPs, system configurations, and end-user guides. - Automation and AI: Drive the adoption of automation and AI within IT operations to reduce manual effort, including configuring chatbots for Tier 1 and 2 support, lifecycle management for secure onboarding and offboarding sequences, automating ticket routing, securely provisioning and de-provisioning applications, and implementing predictive system maintenance alerts. • Business Applications & Integrations - Application Ownership: Own the selection, deployment, maintenance, and offboarding of core enterprise business applications (e.g., CRM, HRIS, Financial Systems). - Data Integrity: Design, implement, and maintain robust and secure integrations between business applications to ensure data integrity and seamless workflow across departments. - Governance: Establish clear ownership, access controls, and usage policies for all managed business applications. • Security and Compliance Operations - Compliance Execution: Directly support and execute controls related to key compliance frameworks across the IT environment, specifically SOC 2 (operational evidence, access reviews), ISO 27001 (ISMS controls), and FedRAMP (operational security and documentation for readiness). - Security Enforcement: Enforce operational security protocols across all systems and endpoints, including vulnerability management, patch deployment, and security awareness training. - Infrastructure Management: Manage and maintain core IT infrastructure, including Identity and Access Management (IdP), Endpoint Management (MDM), and network configuration, ensuring adherence to internal security policies and relevant compliance standards. - Data Privacy: Implement and manage operational controls to ensure compliance with global and regional data privacy regulations, including GDPR, CCPA, and other relevant US Data Privacy requirements, focusing on data access, retention, and deletion procedures within IT systems.

• Providing overall support for the Mac/iOS and Windows/PC teams. • Providing IT assistance to end users. • Training end-users on hardware functionality and software programs. • Successfully resolving assigned tickets in a timely manner. • Monitoring hardware, software, and system performance metrics. • Updating computer software and upgrading/maintaining hardware and systems. • Maintaining databases and ensuring system security. • Documenting processes and performing diagnostic tests. • Keeping current with technological advancements and trends in IT support.

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service • Document all incoming calls and dialogue in the claims adjudication software • Educate clients on plan policies, benefits and procedures • Resolve client drug benefit concerns of a medical, financial, or technological nature • Initiate and facilitate prior authorization requests • Stay current on plan and benefit structures, pharmacological updates, and Medicare Part D guidelines • Participate in on-call rotation • Accept other duties as assigned; including but not limited to: direct member reimbursement, processing, manual claims, reporting and researching rejected claims • Attend department and company meetings and educational programs upon request • Ensures that HIPAA guidelines are followed in every communication with clients • Interest in learning new tasks for development purposes • Embody AnewHealth’s Core Values in all communications and interactions