• Providing overall support for the Mac/iOS and Windows/PC teams. • Providing IT assistance to end users. • Training end-users on hardware functionality and software programs. • Successfully resolving assigned tickets in a timely manner. • Monitoring hardware, software, and system performance metrics. • Updating computer software and upgrading/maintaining hardware and systems. • Maintaining databases and ensuring system security. • Documenting processes and performing diagnostic tests. • Keeping current with technological advancements and trends in IT support.

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service • Document all incoming calls and dialogue in the claims adjudication software • Educate clients on plan policies, benefits and procedures • Resolve client drug benefit concerns of a medical, financial, or technological nature • Initiate and facilitate prior authorization requests • Stay current on plan and benefit structures, pharmacological updates, and Medicare Part D guidelines • Participate in on-call rotation • Accept other duties as assigned; including but not limited to: direct member reimbursement, processing, manual claims, reporting and researching rejected claims • Attend department and company meetings and educational programs upon request • Ensures that HIPAA guidelines are followed in every communication with clients • Interest in learning new tasks for development purposes • Embody AnewHealth’s Core Values in all communications and interactions

• Establish North Star Vision of technology landscape with area leaders of Digital Engineering across multiple applications, development processes, and infrastructure requirements • Work with Project Portfolio Management team and business stakeholders to estimate new work, create overarching solution design , and ensure both business and technical goals are met with the estimates • Oversee Solutions Design/Architects in the space of eCommerce, Stores, Order Management, Microservices in Customer facing technology space, Personalization & Marketing Technology • Team up with the functional leaders across Technology, including Infrastructure, Networking, security, and application leaders to define standards meeting a large set of use cases. • Develop, train, and mentor other application architects both through project work and/or POC work for solutions design. This includes regular technical updates to the team, informal and formal training sessions, and 1-1 coaching • Create a roadmap with business and technical leaders to support our modernization needs as well as achieve business outcomes. • Document architectural standards and design patterns for reference in decision-making, development and build practices. • Ensure leverage and use of the architectural practices, DevOps and other standards are built into future and existing projects • Perform market assessments on new technology tools to understand capability differences amongst providers, and ensure alignment with A&F architectural and security standards. • Support Application Rationalization efforts to simplify application landscape and standardize on modern technology. • Lead and/or participate on technical user groups, task forces, and committees that are relevant to architecture. • Responsible for continually growing their skills and knowledge. • Perform related duties as assigned.

• Represent Adobe as the lead Consulting Architect for key accounts, defining the solution strategy and architecture with customer collaborators of all levels and roles. • Lead the implementation and integration of Adobe Applications and Solutions. • Bring deep expertise in digital experience and marketing technology to align enterprise solution architecture to business strategy. • Identify key business drivers and technology capabilities required to achieve optimal state. • Coordinate with collaborator teams and own the conversation to define use cases, goals, objectives, and architecture to support the business needs. • Ensure alignment between business strategy, information technology roadmap, and technical and tactical deployment teams. • Build system and application architectures to achieve defined digital experience and business needs. • Engage and evangelize recommendations to executive and senior leadership teams. • Grow Adobe’s architecture practice and share on-the-ground customer feedback with product engineering and product managers to improve product capabilities.