• Serve as Scrum Master for cross-functional mortgage and technology teams. • Lead Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives). • Gather, document, and translate business requirements into user stories and functional specifications. • Manage multiple projects from initiation through delivery, including timelines, risks, and stakeholder communication. • Partner with operations, underwriting, processing, compliance, and IT teams to implement system and process improvements. • Collaborate with IT and third-party vendors on integrations and enhancements. • Other duties as assigned.

• Partner closely with Engineering and QA Leaders, Product Management, and Marketing to translate strategy into executable plans. • Own the end-to-end delivery process across multiple squads, ensuring that the transition from "product idea" to "shipped feature" is seamless and efficient. • Use data-driven insights (cycle time, throughput, lead time) to provide stakeholders with realistic, high-confidence delivery forecasts. • Partner with Product Managers to sequence the backlog based on both business priority and technical readiness, ensuring teams are working on the most impactful tasks. • Lead lean/Agile ceremonies (Scrum, Kanban, or Syncs) with a focus on outcome over activity. • Coordinate with Marketing, Support, and Engineering to oversee the "Go-To-Market" phase of new features, ensuring the product is truly "done" and ready for users. • Proactively identify and resolve systemic blockers, whether they are technical hurdles in Azure or process-heavy bottlenecks.

• Serve as Scrum Master for multiple Agile delivery teams within the enterprise LogIT program, enabling effective execution of sprint and Program Increment (PI) objectives in alignment with release train priorities. • Operate under the direction of the Release Train Engineer (RTE) to support coordinated execution across teams and ensure alignment with program-level planning and delivery commitments. • Facilitate all team-level Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions, ensuring disciplined and consistent Agile execution. • Support the Program Manager (PM), Deputy PM, and Technical Lead by providing visibility into team performance, risks, dependencies, and delivery progress. • Help teams prepare for and actively participate in PI planning, ensuring backlog readiness, capacity planning, and alignment with program priorities. • Monitor team progress against sprint and PI objectives, applying Agile metrics (e.g., velocity, burn-down, flow, predictability) to support transparency and continuous improvement. • Identify, track, and help resolve team-level impediments, escalating cross-team or organizational issues to the RTE as appropriate. • Coordinate cross-team dependencies and support synchronization of work across the Agile Release Train. • Partner with Product Owners and technical leads to ensure backlogs are well-defined, prioritized, and aligned to program and technical objectives. • Promote adherence to Agile principles, SAFe practices, and team working agreements to foster a culture of accountability, collaboration, and continuous improvement. • Support effective communication between teams and program leadership, ensuring timely reporting of status, risks, and emerging issues. • Encourage high-performing team dynamics, psychological safety, and continuous learning across assigned teams. • Leverage Agile lifecycle management tools (e.g., JIRA and Confluence) to manage sprint execution, track work progress, and maintain transparency across stakeholders. • Assist teams in maintaining focus on incremental value delivery, quality outcomes, and sustainable execution practices. • Support program-level reporting, metrics collection, and improvement initiatives led by the RTE or program leadership.

• Execute on the end-to-end strategy, planning, and execution of large-scale internal events• Manage multiple concurrent projects with clear tracking and reporting• Drive cross-functional collaboration to create seamless event execution• Analyze performance metrics and provide data-driven recommendations for improvement