This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the chance to be a trusted technical partner for enterprise clients, ensuring the successful deployment, adoption, and optimization of a sophisticated SaaS platform. You will operate at the intersection of Customer Success, Support, Product, Engineering, and Sales, providing guidance that directly impacts customer satisfaction, renewal confidence, and long-term value realization. The ideal candidate thrives in a fast-paced, customer-facing environment, translating complex technical concepts into actionable business outcomes. This position empowers you to shape technical adoption, reduce risks, and influence platform improvements while collaborating with senior stakeholders and cross-functional teams. Your work will drive both strategic and operational success for key enterprise accounts, making a tangible impact on customer outcomes and company growth. - Own the technical success of assigned enterprise accounts, serving as the primary technical advisor from onboarding through renewal. - Lead technical onboarding, integrations (APIs, SSO, data pipelines), environment setup, and platform configuration. - Monitor platform health, performance, and usage, proactively identifying risks and coordinating incident response with Support and Engineering teams. - Provide hands-on guidance for optimization, upgrades, and adoption of new platform features. - Maintain detailed documentation of customer architectures, dependencies, and technical decisions. - Collaborate with Customer Success, Sales, Product, and Engineering teams to align technical execution with business objectives and support renewal/expansion initiatives. - Influence product and engineering roadmaps by providing actionable customer feedback. Qualifications - 5–10+ years of experience in post-sales technical roles, customer engineering, or solutions engineering within B2B enterprise SaaS. - Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts. - Experience managing complex, multi-system environments for large enterprise clients. - Ability to communicate technical concepts clearly to non-technical stakeholders. - Comfortable operating in high-accountability, ambiguous, and customer-facing situations. - Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus. - Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer. - Familiarity with enterprise compliance, security, or risk management platforms. Benefits - Competitive salary reflective of skills and experience. - Flexible, fully remote work environment aligned with East Coast hours. - Opportunity to work on meaningful initiatives supporting enterprise compliance, risk, and ESG outcomes globally. - Direct impact on customer success, platform adoption, and long-term strategic growth. - Collaborative, high-performance team culture with cross-functional exposure.

• Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms. • Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs. • Utilize data analytics to create data-driven insights to understand client behavior. • Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves gathering business requirements and API feedback from both internal and external sources, continuously improving the API product through effective iterative mechanisms. - Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs. - Utilize data analytics to create data-driven insights to understand client behavior. - Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development. Qualifications - Minimum 3 years of experience in a technical, solution-oriented role, preferably related to trading or technology platforms, especially in network and API endpoints. - Bachelor's or Master's degree in Engineering, Mathematics, or Finance. - Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities. - Proficiency in English & Conversational Mandarin preferred. - Able to think systematically with a clear problem-solving approach when facing issues; skilled at breaking down and simplifying complex problems from both a tech lens and a revenue perspective. Benefits - Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - More that we love to tell you along the process!

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. • Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features. • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.