• Support customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. • Monitor adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. • Collaborate with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. • Guide customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a unique opportunity to act as a trusted technical advisor to large, complex enterprise customers. As a Senior Technical Account Manager, you will lead post-sales technical engagements, ensuring customers maximize the value of their data platforms and achieve successful adoption of key solutions. You will collaborate closely with internal teams across professional services, product, and support to deliver scalable, secure, and high-performing implementations. - Build and maintain strong post-sales relationships with large enterprise customers, serving as a trusted technical advisor. - Provide technical leadership for customer initiatives, including architecture guidance, solutions consulting, and project oversight. - Collaborate with internal teams such as Professional Services, Technical Support, and Product Management to ensure seamless customer engagements. - Identify opportunities to expand adoption of data platforms and solutions within customer environments. - Troubleshoot complex technical issues, coordinate escalations, and proactively address performance or operational challenges. - Deliver actionable recommendations for customer success, while documenting best practices and lessons learned. - Maintain current expertise on all relevant products and technologies, and stay up to date with industry trends and certifications. Qualifications - 8+ years of hands-on experience with relational databases such as Postgres, Oracle, DB2, or MS SQL Server; professional certifications preferred. - Strong technical expertise in data management platforms, cloud technologies, operating systems, and solution architecture. - Knowledge of data analytics, AI/ML concepts, and modern deployment frameworks such as Kubernetes. - Proven experience in consultative technical engagement with enterprise customers, including CxO-level interaction. - Excellent analytical, organizational, and problem-solving skills, with the ability to manage multiple competing priorities. - Strong communication and interpersonal skills, including the ability to explain complex technical concepts clearly. - Bachelor’s or Master’s degree in Information Technology, Computer Science, or equivalent technical training or experience. - Willingness to travel up to 25% of the time and to maintain required professional certifications. Benefits - Competitive salary range reflective of experience and location. - Comprehensive health, dental, and vision coverage. - Generous paid time off and wellness programs. - Remote-first flexibility and work-from-home support. - Access to ongoing professional development, certification programs, and training resources. - Opportunities to engage with cutting-edge data and AI technologies in high-impact projects.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the chance to be a trusted technical partner for enterprise clients, ensuring the successful deployment, adoption, and optimization of a sophisticated SaaS platform. You will operate at the intersection of Customer Success, Support, Product, Engineering, and Sales, providing guidance that directly impacts customer satisfaction, renewal confidence, and long-term value realization. The ideal candidate thrives in a fast-paced, customer-facing environment, translating complex technical concepts into actionable business outcomes. This position empowers you to shape technical adoption, reduce risks, and influence platform improvements while collaborating with senior stakeholders and cross-functional teams. Your work will drive both strategic and operational success for key enterprise accounts, making a tangible impact on customer outcomes and company growth. - Own the technical success of assigned enterprise accounts, serving as the primary technical advisor from onboarding through renewal. - Lead technical onboarding, integrations (APIs, SSO, data pipelines), environment setup, and platform configuration. - Monitor platform health, performance, and usage, proactively identifying risks and coordinating incident response with Support and Engineering teams. - Provide hands-on guidance for optimization, upgrades, and adoption of new platform features. - Maintain detailed documentation of customer architectures, dependencies, and technical decisions. - Collaborate with Customer Success, Sales, Product, and Engineering teams to align technical execution with business objectives and support renewal/expansion initiatives. - Influence product and engineering roadmaps by providing actionable customer feedback. Qualifications - 5–10+ years of experience in post-sales technical roles, customer engineering, or solutions engineering within B2B enterprise SaaS. - Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts. - Experience managing complex, multi-system environments for large enterprise clients. - Ability to communicate technical concepts clearly to non-technical stakeholders. - Comfortable operating in high-accountability, ambiguous, and customer-facing situations. - Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus. - Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer. - Familiarity with enterprise compliance, security, or risk management platforms. Benefits - Competitive salary reflective of skills and experience. - Flexible, fully remote work environment aligned with East Coast hours. - Opportunity to work on meaningful initiatives supporting enterprise compliance, risk, and ESG outcomes globally. - Direct impact on customer success, platform adoption, and long-term strategic growth. - Collaborative, high-performance team culture with cross-functional exposure.

• Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms. • Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs. • Utilize data analytics to create data-driven insights to understand client behavior. • Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.