• The Enterprise CSM will focus on high-touch and high-value enterprise accounts getting to know our customers and develop key relationships with them. • Lead the discussion, definition and implementation of enterprise success plans. • Identify areas of improvement with all customers and putting measures in place to increase satisfaction. • Link the value of Keelvar with customer business objectives and value-based outcomes. • Demonstrate understanding of the customer - their business, opportunities, challenges, goals, and overall data maturity. • Engage executive and SLT sponsors proactively in your account. • Building and maintaining relationships with key enterprise stakeholders, understanding their business needs and objectives and considering expansion opportunities. • Drive the onboarding and change management process for our customers and work on increasing the global adoption of our products and services. • Act as our customers' first point of contact and be an advocate for their needs. • Work to mitigate churn and drive engagement and renewals. • Mentor the CSM team. • Be a Keelvar expert and be able to answer any questions about our products. • Conduct training sessions and short demonstrations. • Collaborate closely with the Sales and Marketing teams to drive growth. • Work closely with the Product and Engineering teams to share customer insights that inform future product developments.

• Design and implement advanced workflows in Zoho CRM and Zoho Recruit • Build and maintain complex automations using Zoho Flow • Write and debug custom functions using Deluge scripting • Build custom modules, layouts, field logic, validation rules, and blueprints • Integrate Zoho apps with third-party systems via APIs • Clean up and optimize existing automations • Create scalable system architecture for sales and recruitment processes • Troubleshoot syncing issues between Zoho CRM and Zoho Recruit • Ensure automations are efficient, documented, and stable

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. Circle is looking for a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operation of Circle's KYC team. The team is responsible for leading a regional team conducting all aspects of B2B customer onboarding, including enhanced due diligence, and periodic reviews. What you'll work on: Overseeing customer KYC, onboarding and periodic review processes specialized due diligence , including the documentation of policies, procedures. Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs) Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities. Lead customer compliance walkthroughs and reviews of clients' programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience. Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor Collaborating with Commercial teams and acting as a point of escalation for complex issues. Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes Partnering with Circle's engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support. Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams. What you'll bring to Circle:

• Maintain a thorough knowledge of TypingClub and other edclub products. • Provide excellent customer service by answering customer questions over email, tickets, and phone. • Provide a professional and pleasant ordering experience for customers. • Provide support to customers by resolving problems with regard to the product, billing, or taking orders. • Coordinate efforts with other teams and teammates to resolve issues quickly. • Perform root cause analysis for each issue, escalating as necessary. • Document and track issues in the software. • Provide training and documentation for trending issues. • Assist in improving the quality of the software by examining new features and providing feedback. • Update our support help forum with relevant and repeated support topics. • Help with logistics and setup of trade shows. • Attend to high-value customers that are assigned to you.