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Daffodil International University Computer & Programming Club is the biggest and the most dynamic official club in DIU.
Customer Engagement Specialist
Location
New Mexico
Posted
105 days ago
Salary
0
Seniority
Senior
Job Description
Customer Engagement Specialist
DIU Computer & Programming Club
• Maintain a thorough knowledge of TypingClub and other edclub products. • Provide excellent customer service by answering customer questions over email, tickets, and phone. • Provide a professional and pleasant ordering experience for customers. • Provide support to customers by resolving problems with regard to the product, billing, or taking orders. • Coordinate efforts with other teams and teammates to resolve issues quickly. • Perform root cause analysis for each issue, escalating as necessary. • Document and track issues in the software. • Provide training and documentation for trending issues. • Assist in improving the quality of the software by examining new features and providing feedback. • Update our support help forum with relevant and repeated support topics. • Help with logistics and setup of trade shows. • Attend to high-value customers that are assigned to you.
Job Requirements
- Solid verbal and written communication skills.
- Ability to speak with confidence and energy over the phone
- Excellent virtual presentation skills
- Proficient with Excel, Word, and Google Docs
- Telephone skills, fielding calls and requests from customers
- Ability to type 50 WPM +
- Good organization skills
- Ability to work both independently (with direction) and with a team
- Bachelor's degree preferred
Benefits
- Free medical, dental, and vision insurance for employees
- Short-term disability
- Long-term disability
- Life Insurance and AD&D
- Employee Assistance Program focused on mental and emotional wellbeing
- 401(K) Safe Harbor Plan
- Generous and flexible paid time off for vacation, sick leave, and bereavement
- Paid Parental Leave Plan
- Top of the line quality IT equipment, support, standing desks, and accessories
- Travel, parking, and Metro allowance
- Flexibility and remote work availability
- Onsite group meals & snacks and yes, a treadmill desk!
- Casual attire and a stress-free, inclusive work environment
- On and offsite company events
- Fun and exciting wins!
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