• Developing and implementing the technical enablement strategy through strategic plans and execution roadmaps aligned with business priorities. • Managing the lifecycle of enablement programs, from needs analysis and design through delivery, measurement • Establishing and managing operational metrics, financial performance and communicating strategy and outcomes to senior and executive stakeholders. • Expanding education offerings and methodologies by driving continuous improvement and innovation to increase adoption, engagement, and revenue • Building, leading, and developing a high-performing team of strategists, and architects, ensuring smooth operations and compliance

• Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate loans • Serve as the point of contact for the borrower and the assigned investor(s) • Provide oversight of an assigned portfolio, facilitate borrower requests • Monitor and enforce loan covenants, resolve insurance non-compliance • Complete financial analyses, delinquency resolution • Handle escalated inquiries from external clients and internal staff • Provide mentorship to team members • Engaging directly with customers in all interactions • Conduct quality control checks and coach team members on loan document interpretation • Lead client calls and/or meetings reviewing loan performance issues • Escalate items appropriately to Manager

• Provide proactive monitoring and surveillance of assigned assets securing Commercial Real Estate (CRE) loans • Serve as the point of contact for the borrower and the assigned investor(s) • Provide oversight of an assigned portfolio and facilitate borrower requests • Monitor and enforce loan covenants and resolve insurance non-compliance • Complete financial analyses and delinquency resolutions • Maintain professionalism during all interactions • Quality Control check of loan boarding for accuracy • Identify & monitor loan covenants for borrower compliance • Interpret and work effectively with large data sets • Spread and analyze property level financial statements • Work closely with borrowers and investors to resolve delinquent payment issues • Generate reports for investors as required

• Provide oversight for the performance of an assigned portfolio of commercial real estate loans • Perform customer relationship functions, review loan documents, compliance, quality control, and resolve borrower related inquiries • Facilitate borrower requests and manage delinquency resolution • Maintain frequent contact with borrowers and/or third-party representatives regarding account status • Review daily reports to identify workflow priority and support monitoring of delinquent commercial loans