• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value. • Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow. • Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making. • Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability. • Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment. • Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared. • Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio. • AI fluency and curiosity: Understanding of applied AI concepts, comfort using AI tools to support analysis, documentation, and decision-making, and awareness of responsible and ethical AI practices in engineering environments. • Travel to company Onsite -25% for eligibility

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value. • Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow. • Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making. • Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability. • Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment. • Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared. • Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio. • AI fluency and curiosity: Understanding of applied AI concepts, comfort using AI tools to support analysis, documentation, and decision-making. Awareness of responsible and ethical AI practices in engineering environments. Travel to company onsite - 25% for eligibility.

• Own end-to-end delivery of new model versions and features for our flagship STT and TTS offerings, coordinating tightly across Research, Product, DataOps, and Engineering to hit milestones and ship on time • Define and champion lightweight but effective processes that bring visibility and accountability to researchers’ daily workflows without adding unnecessary overhead or stifling scientific creativity • Map dependencies and risks across all active cross-functional projects; maintain a clear picture of where things stand, where they’re at risk, and what needs to happen to keep execution on track • Run cross-functional programs end-to-end: scope definition, timeline management, stakeholder communication, risk mitigation, and launch readiness • Troubleshoot cross-team blockers quickly and build reliable partnerships across the technical organization so that handoffs between teams are smooth and accountability is clear • Own proactive communication across all levels of the organization • Respond quickly to shifting priorities, translating decisions made upstream into clear implications for timelines, team capacity, and cross-functional dependencies

• Serve as the Technical Program Manager and Scrum Master for 2–3 engineering teams, owning both day-to-day execution and cross-team program delivery. • Lead end-to-end program management for complex technical initiatives and client implementations, ensuring smooth integration and on-time delivery. • Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives, while continuously improving team effectiveness. • Partner closely with Product and Engineering to translate roadmap priorities and technical requirements into clear, executable plans. • Own execution tracking across teams, including sprint health, milestones, dependencies, and delivery commitments. • Identify, manage, and mitigate risks and blockers, proactively resolving issues to keep teams and programs on track. • Coordinate cross-functional and cross-team dependencies to ensure alignment on priorities and sequencing. • Drive continuous improvement of SDLC, Agile practices, and delivery processes. • Provide regular, clear communication and reporting on progress, risks, and key metrics to stakeholders and leadership.