• Lead position in analyzing clinical, business and/or technical processes and problems and formulating and developing recommendations for new and modified systems that meet client and/or internal project requirements • Provides more advanced technical expertise than that of an Application Analyst in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements • Is generally assigned more complicated work efforts • Gathers and works with departments to prioritize development initiatives and activities • Provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs • Translates departmental requests into business functional requirements • Performs financial analysis/business plan/impact assessment • Supports internal customers in functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts • Ability to perform a variety of complicated tasks and may lead and direct the work of others • Manages system upgrades and large projects • Responsible for oversight of assigned Epic modules, workflows and system configuration • Mentors Associate and Mid-level I/S Analysts in their roles and supervises work efforts as directed • Coordinates the preparation, installation, deployment and production support of applications and Epic modules, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation • Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective IS Project Manager • Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding the new implementation • Codes programs, maintains application tables/profiles/dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements • Develops creative uses of existing technology or finds ways to expand the use of technology in existing areas • Accepts final responsibility for testing and debugging software before final deployment • Responsible for coordinating efforts for assigned Epic modules • Takes a lead role in maintaining customer relations and resolving customer issues related to software applications before involving the Manager • Interacts with users to develop plans to resolve their problems regarding the use of applications • Responsible for I/S communications to assigned departments concerning system status, downtime plans or other specific I/S involved events • Functions as the primary technical liaison with the respective vendor(s) for all implementation and post implementation activities of specific Epic modules • Functions as the lead department contact and provides project management support as required • Maintains application contingency plan documentation for assigned areas, ensuring the plan is updated and tested at least once annually • Mentors and trains assigned team members on implementation planning, work plan development, project management, system support and customer service, including Epic and legacy systems as assigned • Prioritize and implement change control to all assigned systems and modules • Completes tasks on time and meet assignment dates • Checks processes and tasks and ensures data integrity for assigned applications, testing to ensure new code does not impact previous version • Manages the work of others and assures tasks are completed on time • Communicates with assigned departments, Epic representatives and Prisma Health end user community and acts as the "hub" of communication between the department and Prisma Health IS • Investigates, identifies and prepares proposals to solve specific operational problems with all clinical operational areas, partnering with the department Director, Managers, and Supervisors of those departments • May create training materials • Incorporate various learning techniques to achieve desired outcomes • Assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems • Performs other duties as assigned

• Administer complex defined benefit pension plans in accordance with plan documents, IRS/DOL regulations, and client service agreements • Draft clear, defensible explanations for benefit determinations • Perform and review benefit calculations, including normal retirement, early retirement, vested terminations, death, disability, and lump-sum distributions • Analyze pension data for accuracy, completeness, and compliance; identify discrepancies and compliance risks and recommend corrective action • Ensure pension plan compliance with DOL, IRS and PBGC requirements. Accurately interpret and apply plan document provisions; verify benefit calculations, coordinate and deliver required notices • Prepare, review, and reconcile pension reports, participant statements • Serve as a subject-matter resource for Pension analysts by reviewing work, providing guidance, and supporting quality assurance efforts • Respond to client and participant inquiries with clear, professional written and verbal communication • Collaborate with actuarial, legal, payroll, and client service teams to ensure timely and accurate plan administration • Participate in strategic projects, including new business development and acquisition integration. • Support plan implementation, system coding, and Plan termination projects. • Ensure adherence to internal controls, service standards, and established procedures • Proactively identify process improvements to enhance efficiency, accuracy, and client satisfaction

• Lead governance frameworks for the Microsoft 365 content management platforms, ensuring compliance with records retention, legal hold, privacy, and regulatory requirements. • Define and maintain policies, standards, and best practices for information lifecycle management across SharePoint, OneDrive, and related Microsoft 365 tools. • Partner with Legal, ITS, Compliance, and Records Management teams to ensure defensible, auditable information practices. • Support the end-to-end user experience for the Microsoft 365 records platforms, balancing usability with governance and risk management. • Act as the business representative for platform enhancements, roadmap planning, and prioritization based on user feedback and organizational needs. • Develop and oversee change management, communications, and training strategies to drive adoption and effective use of tools. • Serve as a trusted advisor to leaders and business stakeholders on collaboration and records management capabilities. • Translate technical concepts into clear, business-focused communications for non-technical audiences. • Maintain a strong working knowledge of Microsoft 365 architecture, including SharePoint Online, OneDrive, integrations, permissions models, and search. • Partner with IT to troubleshoot complex user and system issues, acting as an escalation point for business-critical problems. • Contribute to configuration decisions, testing, and rollout of new features or platform changes. • Monitor platform usage, performance, and risk indicators to identify improvement opportunities. • Stay current on Microsoft 365 roadmap changes, industry best practices, and emerging risks impacting information governance in the energy sector. • Support audits, assessments, and legal inquiries related to records and information management.

• The Learning Apprentice supports training operations, content maintenance, training delivery, coordination activities, and EHR support analyst functions. • Assist with updating, reviewing, and maintaining training materials to ensure accuracy and alignment with system updates, workflows, and organizational standards. • Support course content development, documentation management, and version control. • Help prepare training assets including guides, job aids, presentations, and learning activities. • Co-facilitate or deliver training sessions under the guidance of senior trainers. • Provide learner support before, during, and after training sessions.