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Working to perfect the flow of energy for 65 million people in 13 states and the District of Columbia.
Senior Analyst – Lead
Location
United States
Posted
109 days ago
Salary
0
Seniority
Senior
Job Description
Senior Analyst – Lead
PJM Interconnection
• Lead governance frameworks for the Microsoft 365 content management platforms, ensuring compliance with records retention, legal hold, privacy, and regulatory requirements. • Define and maintain policies, standards, and best practices for information lifecycle management across SharePoint, OneDrive, and related Microsoft 365 tools. • Partner with Legal, ITS, Compliance, and Records Management teams to ensure defensible, auditable information practices. • Support the end-to-end user experience for the Microsoft 365 records platforms, balancing usability with governance and risk management. • Act as the business representative for platform enhancements, roadmap planning, and prioritization based on user feedback and organizational needs. • Develop and oversee change management, communications, and training strategies to drive adoption and effective use of tools. • Serve as a trusted advisor to leaders and business stakeholders on collaboration and records management capabilities. • Translate technical concepts into clear, business-focused communications for non-technical audiences. • Maintain a strong working knowledge of Microsoft 365 architecture, including SharePoint Online, OneDrive, integrations, permissions models, and search. • Partner with IT to troubleshoot complex user and system issues, acting as an escalation point for business-critical problems. • Contribute to configuration decisions, testing, and rollout of new features or platform changes. • Monitor platform usage, performance, and risk indicators to identify improvement opportunities. • Stay current on Microsoft 365 roadmap changes, industry best practices, and emerging risks impacting information governance in the energy sector. • Support audits, assessments, and legal inquiries related to records and information management.
Job Requirements
- Bachelor's Degree in Business Administration, Information Systems, Information Management, or equivalent work experience
- 6+ years of progressive experience in information governance, records management, digital workplace, or enterprise application management
- Demonstrated experience overseeing Microsoft 365 tools, particularly SharePoint and OneDrive or similar cloud based technologies, in a large, regulated organization
- Strong understanding of records management principles, information lifecycle management, and compliance requirements
- Proven ability to troubleshoot issues and work effectively with technical teams
- Excellent written and verbal communication skills, with the ability to influence at senior levels
- Ability to produce high-quality work products with attention to detail
- Experience in quantitative and qualitative analysis
Benefits
- Medical, vision and dental insurance
- 401(k) plan with 100% employer match up to 5% of salary
- Non-elective 401(k) employer contribution
- Vacation and paid holidays
- Tuition reimbursement
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability coverage
- Business travel and accident insurance
- Child day care referral program
- Employee assistance program
- Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.
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