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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Senior Operations Reliability Engineer – Microsoft 365, Enterprise Tools

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

India

Posted

102 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishServiceNow

Job Description

Senior Operations Reliability Engineer – Microsoft 365, Enterprise Tools

Genesys

• Resolve Microsoft 365 and enterprise tool incidents through hands-on troubleshooting and remediation, escalating complex issues when needed to senior analysts or platform engineering teams. • Monitor observability, AIOps, and event management platforms to identify anomalies, service degradations, and emerging incidents affecting collaboration and productivity services. • Perform incident triage and correlation to determine probable cause and appropriate routing for deeper investigation. • Validate automated remediation workflows and assist in identifying repeated manual operational tasks that could be automated. • Participate in early-stage automation and AI-readiness activities by documenting remediation steps, key patterns, and operational edge cases. • Reduce alert noise by suggesting adjustments to thresholds, suppression logic, or detection rules related to collaboration and enterprise tools. • Support post-incident reviews by providing relevant data, timelines, and insights related to service behavior and user impact. • Collaborate with Cloud, Network, IAM, Endpoint, Messaging, and ServiceNow teams to support incident resolution and improve operational processes. • Ensure accuracy of event data, alerts, and service mappings to support effective correlation within monitoring and CMDB systems.

Job Requirements

  • Bachelor’s degree in an IT-related field or equivalent experience.
  • 5+ years of experience supporting Microsoft 365, collaboration platforms, or enterprise productivity tools in an operational role.
  • Strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Experience troubleshooting user-impacting issues related to mail flow, authentication, collaboration performance, and service availability.
  • Familiarity with Microsoft 365 admin tools, service health dashboards, and diagnostic logs.
  • Experience supporting additional enterprise tools or SaaS platforms beyond Microsoft 365.
  • Solid understanding of incident management, event correlation, and operational troubleshooting methodologies.
  • Experience collaborating with engineering teams and working within cross-functional operational environments.
  • Ability to interpret service telemetry and logs to identify symptoms, underlying issues, and potential root causes.
  • Strong written and verbal communication skills to explain findings to both technical and non-technical audiences.
  • Motivated to develop deeper skills in automation, AIOps, and proactive reliability engineering.

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities

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