• Own full P&L responsibility for a $100M+ business, including revenue growth, margin expansion, and operating leverage • Set and execute annual and multi-year operating plans aligned with company strategy • Drive performance across LTV, retention, cohort quality, and contribution margin • Establish rigorous KPI frameworks, operating cadences, and accountability mechanisms • Lead the full DTC growth engine across acquisition, onboarding, engagement, and long-term retention • Partner with Marketing, Analytics, and Product to optimize CAC efficiency, payback, and scale • Oversee pricing, packaging, and monetization strategy across metabolic health and primary care offerings • Identify and scale new programs, service lines, and revenue opportunities • Oversee clinical operations in close partnership with Medical Leadership • Ensure consistent, high-quality, evidence-based care delivery across a national footprint • Balance clinical excellence, patient experience, scalability, and cost efficiency • Maintain compliance with all state, federal, and payer requirements • Partner with Product and Engineering to set and execute roadmap priorities tied to business and clinical outcomes • Champion an integrated patient journey across metabolic health and primary care • Use outcomes data, patient feedback, and operational insights to drive continuous improvement • Ensure strong clinical-product-ops alignment as the platform scales • Lead and develop a senior, cross-functional leadership team across Operations, Clinical, Marketing, Product, CX, and Analytics • Build organizational structure, processes, and talent density appropriate for a $100M+ platform • Foster a culture of ownership, execution, and high standards • Drive change management and organizational maturity as the business scales • Serve as a core operating partner to the Founder & CEO • Translate strategy into executable operating plans and measurable outcomes • Present performance, risks, and opportunities to the Board and executive leadership • Anticipate growth constraints and proactively address operational and clinical bottlenecks

• Stand-up a high-performing team of analysts, fostering a collaborative and growth-oriented environment. • Develop and implement analytics strategies aligned with organizational objectives and business needs. • Deliver advanced analyses, scenario modeling, and custom reporting to support leadership decisions and operational improvements. • Establish and maintain systems and routines for monitoring key performance indicators (KPIs) at team and individual levels. • Build and maintain enterprise-level performance dashboards. • Create reusable assets including data models and visualization templates to support in-function analytics across the organization. • Partner with business stakeholders to align analytics initiatives with strategic objectives and build in-function capabilities. • Advance team and enterprise capabilities in analytics tools such as Power BI, SQL, Python, and Snowflake, and promote continuous learning and adoption of best practices.

• Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution. • Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines. • Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned. • Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage. • Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems. • Track and document issue trends to help prioritize engineering and process improvements. • Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner. • Maintain a strong working knowledge of bureau reporting standards and operational dependencies. • Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity. • Help define efficient processes and documentation that scale as new products and programs launch.

• Strategische Beratung auf C-Level: Liefere strategische Insights und Handlungsempfehlungen an Vorstand und CEO zu Energiemärkten, Branchentrends, Wettbewerbsdynamiken und regulatorischen Entwicklungen • Entscheidungsunterstützung: Trage zu strategischen Entscheidungen bei, indem Du fundierte Analysen für Business Development, Risikomanagement und Unternehmenskommunikation bereitstellst und Corporate Positions zu kritischen Energiethemen mitgestaltest • Qualitätssicherung: Überwache und challenge die Arbeit externer Analysten und Intelligence-Provider, um höchste Qualität der Entscheidungsgrundlagen sicherzustellen • Projektleitung: Führe komplexe, strategisch wichtige Projekte, steuere Top-Tier-Berater und verantworte die Content-Entwicklung in Abstimmung mit den Unternehmenszielen • Netzwerkarbeit: Baue starke funktionsübergreifende Beziehungen im Konzern auf und fördere Wissensaustausch zur Stärkung strategischer Insights