• Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution. • Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines. • Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned. • Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage. • Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems. • Track and document issue trends to help prioritize engineering and process improvements. • Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner. • Maintain a strong working knowledge of bureau reporting standards and operational dependencies. • Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity. • Help define efficient processes and documentation that scale as new products and programs launch.

• Strategische Beratung auf C-Level: Liefere strategische Insights und Handlungsempfehlungen an Vorstand und CEO zu Energiemärkten, Branchentrends, Wettbewerbsdynamiken und regulatorischen Entwicklungen • Entscheidungsunterstützung: Trage zu strategischen Entscheidungen bei, indem Du fundierte Analysen für Business Development, Risikomanagement und Unternehmenskommunikation bereitstellst und Corporate Positions zu kritischen Energiethemen mitgestaltest • Qualitätssicherung: Überwache und challenge die Arbeit externer Analysten und Intelligence-Provider, um höchste Qualität der Entscheidungsgrundlagen sicherzustellen • Projektleitung: Führe komplexe, strategisch wichtige Projekte, steuere Top-Tier-Berater und verantworte die Content-Entwicklung in Abstimmung mit den Unternehmenszielen • Netzwerkarbeit: Baue starke funktionsübergreifende Beziehungen im Konzern auf und fördere Wissensaustausch zur Stärkung strategischer Insights

• Help shape how the Sportsbook team operates day-to-day • Reporting to the Sportsbook Program Director • Manage a team of Analysts • Partner with the Director to translate strategic direction into detailed project plans • Define success metrics for key initiatives • Lead, coach, and develop a team of Analysts • Build and implement training guides and standardized processes • Prepare and present operational reports

• Own strategic client relationships end-to-end from contract signature through go-live, serving as trusted advisor and primary escalation point for health system directors and VPs • Proactively diagnose implementation challenges and hunt for improvement opportunities: spot patterns across implementations, conduct root cause analysis, interpret data, and distinguish signal from noise to drive systemic improvements • Co-create and evolve our implementation playbook, bringing best practices from your experience while adapting them to healthcare IT realities and our startup context • Coach and develop the implementation team, building their strategic thinking, judgment, and client management capabilities • Coordinate cross-functionally with Sales, Product, Customer Success, and Engineering to ensure seamless handoffs and rapid issue resolution • Establish implementation standards, success metrics, and scalable processes as we grow • Balance competing stakeholder priorities: ensure we deliver on client commitments while managing scope, maintaining standards, and protecting team capacity