• Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy, including technology roadmap development and continuous improvement initiatives. • Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management. • Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption. • Provide hands-on involvement in complex technical issues, system troubleshooting, and architecture decisions while mentoring team members. • Coordinate deployment of IT projects including hardware, software, AI/ML solutions, and services in partnership with specialist teams. • Partner with specialist teams to evaluate and integrate AI, machine learning, and automation technologies while maintaining adherence to governance frameworks and security practices; ensuring ethical, compliant use across the organization. • Lead cross-functional security vulnerability management initiatives. • Participate in and provide compliance audit responses for SOC2, CMMC, and other requirements as defined by GuidePoint's Corporate Information Security Department. • Develop and maintain business continuity plans, disaster recovery strategies, and IT asset/license management programs. • Participate in vendor selection, negotiation, and management for outsourced services, applications, and platforms. • Establish and monitor SLAs and KPIs, providing regular executive reporting on operational metrics and performance. • Manage IT operations budget, cost optimization, capacity planning, and risk mitigation strategies. • Ensure comprehensive documentation of all IT procedures, processes, policies, and AI use cases. • Supervise recruitment, development, and retention of IT operations teams while aligning with personnel policies. • Other duties as assigned

• As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. • You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. • You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. • You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.

• Authoring, editing, and maintaining procedural documentation for the Bank Operation business units • Supporting resources (e.g. job aids, forms, etc.) • Work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies, procedures, job aids, and other resources • Create documentation solutions that support business needs and align with internal document standards, styles, and best practices • Coordinate review and testing of new documents to determine accurate content and appropriate usage of the templates, style guides, and systems • Assist with review of documents for format consistency and ease of understanding • Interface with stakeholders and SMEs to gather appropriate details related to policy, procedure, and job aid requirements • Prepare presentations and/or proposals related to assigned projects

• Works closely with Sales and Business Development and other members of the management team to mature and advance Barnes Aerospace’s competitive position with respect to target opportunities in anticipation of the final request for proposal (RFP). • Identifies and leads pursuit of qualified contract opportunities in Aerospace new and existing business pipeline. • Lead proposal preparation, including reviewing solicitation requirements; understanding of contract type and source selection methodology to advise on pursuit strategies; ensure compliance with proposal submission requirements; prepare integrated pricing model, tailored to specific RFP requirements. • Creates capture plans to complete all capture milestones, gate reviews, and other opportunity-specific tasks to ensure excellence throughout the commercial lifecycle. • Directs and manages the Contracts Team in the development and execution of overall win strategy - building a high-performance team and cultivating a work environment in alignment with the company values that promotes employee empowerment, engagement and retention. • Establishes and communicates strategies to ensure high value contractual terms and conditions, defines methodologies, tasks, and activities, and describes roles and responsibilities to ensure successful planning and execution by the cross-functional teams. • Ensures compliance with BA’s compliance program with particular focus on compliance with U.S. export / import controls, international trade regulations, and U.S. Government Contracts / Subcontracts & FAR/DFAR requirements. • Builds and shapes the analysis and metrics for contract performance improvements including collecting and developing cost data, analyzing and identifying trends and determining terms and conditions for cost and business proposals which support company direction and objectives. • Directs bids, specifications, tests, progress reports, and final bids strategies and goals. • Establishes and communicates strategies to ensure high value contractual terms and conditions, defines methodologies, tasks, and activities, and describes roles and responsibilities to ensure successful planning and execution by the cross-functional teams. • Manages the Sales process team to ensure on time delivery of proposals to customers while securing internal approvals in a coordinated. complete manner based on the preparation of consistent professional Gate Review packages.