• Play a pivotal role in the product team as a Technical Product Business Analyst. • Work closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions. • Translate stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle. • Ensure new features and enhancements are well-defined, delivered on time, and meet high standards for quality and customer satisfaction. • Act as an Agile process champion, helping the team maintain efficiency and continuous improvement.

• Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders. • Lead requirements discovery, solution workshops, and design reviews. • Translate business needs into functional design documents, user stories, and acceptance criteria. • Provide guidance on D365 best practices. • Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting. • Provide senior-level functional support, including issue triage, root cause analysis, and resolution. • Lead functional planning for D365 platform upgrades, hotfixes, and feature releases. • Own functional test strategy across SIT, regression testing, and UAT.

• Serve as the primary point of contact for documenting technical requirements, with visuals, across all assigned application workflows. • Collaborate with Clinical Operations & Compliance to align workflows with HealthHelp business rules and regulatory standards to gather, define, and prioritize requirements. • Lead sprint planning, backlog grooming, and release planning activities. • Partner closely with Engineering and QA to validate logic for successful implementation. • Ensure user story statuses are current and include detailed logic, edge cases, and clear acceptance criteria. • Strong technical aptitude with the ability to understand application workflows, system dependencies, and data flow across clinical platforms. • Comfortable using SQL to validate system outcomes, investigate defects, and support root-cause analysis in partnership with engineering teams. • Ability to write and execute SQL queries (SELECT statements, joins, filters, aggregations). • Review and interpret stored procedures to understand application logic and system behavior.

• Conduct rigorous market analysis to size opportunities, map customer needs, and understand competitive dynamics • Translate market intelligence into actionable opportunities and craft business cases • Define learning agendas with clear hypotheses, success criteria, and test plans • Manage the lifecycle of venture concepts from discovery through validation