• Manage live chat support with high responsiveness and empathy. • Proactively identify opportunities for upselling and systematically drive high-quality App Store reviews. • Build and maintain integrations, custom reports, and automated workflows to keep our CRM running like a clock. • Monitor customer health scores and execute outreach strategies to ensure long-term retention. • Use Gemini and other AI tools to automate communication, analyze customer sentiment, and draft high-converting success content.

• Answer incoming intake calls • Follow up with customers regarding quotes and services • Schedule service appointments • Handle collections, including follow-up on unpaid invoices • Perform light bookkeeping and data entry • Update and maintain accurate customer records in the system • Respond to customer inquiries via phone and email in a timely manner • Coordinate with internal teams to ensure smooth service delivery • Assist with administrative tasks and support the team as needed • Perform other tasks related to the position

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is designed for individuals who value flexibility, performance-based growth, and long-term stability while working in a supportive, forward-thinking environment. - Work-From-Home Flexibility: Build your career from anywhere while maintaining stability and consistency. - Virtual Workshops & Ongoing Training: Sharpen your skills through continuous professional development, interactive workshops, and leadership-led training. - Weekly Pay & Performance Bonuses: Enjoy weekly pay complemented by performance-based bonuses that recognize results and dedication. - Union Support & Representation: Work within a union-supported environment where your rights are protected. - Life Insurance Benefits: Access comprehensive life insurance coverage, including accidental death benefits. - Medical Insurance Reimbursement: Support your health and well-being through a medical insurance reimbursement program. - Industry-Leading Tools & Technology: Leverage cutting-edge systems and technology that streamline workflows. - Leadership Conventions & Conferences: Gain insight and skills by learning directly from top leaders. - Incentive Trips & Team Experiences: Celebrate achievements with unforgettable incentive trips and team bonding experiences. Qualifications - Self-motivated, disciplined, and driven by personal growth - Competitive with themselves and committed to continuous improvement - Coachable and open to learning new strategies and skills - Comfortable working independently while thriving in a team-driven culture - Seeking long-term career growth, leadership opportunities, and financial independence - Prior industry experience is helpful but not required How to Apply To be considered, please submit your updated resume along with your compensation requirements for review. Community Wellness Note All interviews are conducted via Zoom video conferencing for your safety and convenience. Join Us and Ignite Your Career Take control of your future and become part of a team where insurance meets opportunity, growth is unlimited, and success is earned.

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests and status changes • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.