• Manage GM inbox: review inbound emails, categorise by priority, draft responses, and respond on behalf of the GM where appropriate. • Organise travel itineraries. • Create onboarding and offboarding checklists for staff. • Coordinate storage and organisation of business records and documentation. • Develop and maintain structured SOPs and system guides as part of training and knowledge documentation. • Liaise with suppliers via email regarding order placement, production timelines, and shipping deadlines. • Update internal project management boards to ensure visibility of supply chain progress. • Conduct daily system checks to ensure logins and integrations are functioning. • Perform basic data entry and Excel/Google Sheets manipulation (VLOOKUP, Pivot Tables, intermediate formulas). • Format reports in line with brand guidelines and fonts. • Assist in maintaining and improving system documentation and workflows.

• Manage complex scheduling, including internal and external meetings, calls, and events across multiple time zones. • Coordinate travel arrangements (domestic and international), including flights, accommodations, and ground transportation. • Support event planning for leadership meetings, board sessions, and special projects. • Anticipate the CEO’s needs and proactively resolve issues before they arise. • Provide day-to-day administrative support, including email management, document preparation, and follow-ups. • Maintain strict confidentiality while managing sensitive company and personal information. • Serve as a point of contact between the CEO and internal/external stakeholders. • Adapt seamlessly between multiple companies and business priorities, handling shifting demands with professionalism. • Be available during evenings or weekends when urgent CEO support is required. • Utilize technology and AI tools to improve efficiency and streamline workflows.

• Manage and maintain calendars, schedules, meetings, and appointments for team members • Perform administrative tasks such as data entry, record keeping, and organizing digital files • Coordinate projects and deadlines, ensuring timely completion within budget • Assist with travel arrangements including booking flights, hotels, and ground transportation • Conduct research and prepare reports or summaries for ongoing projects • Communicate with clients and stakeholders on behalf of team members, ensuring timely and professional responses • Support social media management and assist with basic content creation tasks • Draft and edit emails, reports, presentations, and other business documents • Handle confidential and sensitive information with discretion and professionalism

• Provide administrative support to internal teams and management • Manage email inboxes, calendars, and scheduling • Prepare reports, documents, and basic presentations • Assist with task tracking, follow-ups, and coordination • Support internal processes and general office operations • Communicate professionally with team members and external contacts • Perform other administrative and operational tasks as assigned