• Serve as a senior-level IT support analyst for Epicor ERP, Hyperion, NetSuite, and other connected financial and reporting systems (e.g., A2Z, Salesforce) • Provide Tier 2 / Tier 3 production support, including issue triage, root-cause analysis, and resolution of system, integration, and data issues • Support and stabilize manual and semi-automated financial processes, identifying risks, control gaps, and opportunities for incremental improvement • Monitor, support, and troubleshoot system integrations, reconciliations, and data flows between ERP, consolidation, and reporting platforms • Partner closely with Finance during month-end, quarter-end, and year-end close to ensure system availability and data accuracy • Support SOX compliance activities, including IT General Controls (ITGCs), application controls, access reviews, and audit evidence collection • Maintain audit-ready documentation, including system process flows, control narratives, runbooks, and support procedures • Act as a key IT liaison for internal and external audits, responding to audit inquiries and supporting walkthroughs and testing • Coordinate with vendors, consultants, and internal IT teams to resolve incidents, manage defects, and support system upgrades and patches • Assist with UAT support, validation testing, and production deployments related to fixes, enhancements, and vendor releases

• Analyze cryptocurrencies using technical analysis • Ability to produce written and audio reports based on your analysis • Issue intraday trading signals for short- and medium-term timeframes

• Resolving POS gateway and software inquiries from merchants and partners. • Performing as the point of escalation for POS gateway and software service inquiries from our Sales team. • Partnering with Sales teams to provide product input for POS solutions. • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems. • Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues. • Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal. • Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution. • Ability to work a flexible and on-call schedule as required.

• Own the intake, triage, and routing of support requests for all product areas, ensuring timely initial and follow-up responses across customer channels—including email, Slack, Teams, and Intercom. • Conduct thorough troubleshooting of customer requests to identify root causes. • Regularly review outstanding requests and tickets, coordinating next steps and driving timely resolution. • Support monthly and quarterly Technical Check-Ins with customers by reviewing product configurations. • Accurately document issues in ticketing systems while also providing detailed solutions.