Bluefin Payment Systems

• Own assigned workstreams for product initiatives, helping move work from planning through delivery while identifying risks, recommending next steps, and supporting execution against business priorities. • Review business and product requirements, identify gaps or risks, and develop recommendations with Product Managers and cross-functional partners. • Translate product needs into clear user stories and acceptance criteria to support effective delivery. • Manage assigned product artifacts, including backlog items, release documentation, and related materials, and recommend updates based on delivery needs, business priorities, and stakeholder input. • Manage competing priorities by identifying issues early and recommending adjustments to timelines, deliverables, or processes as needed. • Manage assigned partner-related workstreams across internal teams and external stakeholders, helping drive alignment on requirements, deliverables, and execution plans. • Review partner requirements and deliverables, identify dependencies or concerns, and drive alignment on next steps. • Create and manage documentation, test materials, and related artifacts, and recommend updates needed to support implementation and certification efforts. • Raise issues proactively, recommend solutions, and partner with stakeholders to keep work moving forward. • Partner cross-functionally with Product, Engineering, QA, Operations, and other teams to align on priorities, dependencies, and next steps. • Monitor progress, identify risks, and support resolution efforts to keep initiatives on track. • Analyze product, operational, and partner data to provide insights on progress, risks, and opportunities. • Develop and manage dashboards, reporting tools, and status updates that provide visibility into progress, risks, and priorities. • Conduct research and competitive analysis to support product improvements and operational planning. • Own assigned workflows, documentation standards, and supporting processes, and recommend improvements that enhance quality, consistency, and efficiency. • Identify opportunities to improve team processes and help implement enhancements that support stronger execution. • Maintain documentation for product features, workflows, and certification requirements to support internal teams and external partners.

• Develop and maintain expertise across Bluefin’s products • Create a personal Business Plan for revenue generation • Own end-to-end pipeline management • Proactively generate new business through prospecting • Manage the full sales lifecycle independently • Prepare and deliver Sales presentations

• Own end-to-end delivery of certification and certification-adjacent initiatives from initial request and scoping through execution, approval, and implementation. • Define initiative scope, milestones, dependencies, and success criteria in partnership with Product and Engineering. • Actively manage risks, assumptions, dependencies, and tradeoffs across multiple concurrent initiatives. • Drive accountability across internal teams and external partners to ensure on-time delivery. • Develop and own the long-term certification roadmap for Bluefin’s products, platforms, and features. • Prioritize certification efforts based on business needs, product launches, and regulatory requirements. • Track industry trends and changes in certification requirements to inform planning and ensure ongoing compliance. • Manage certification work as part of a broader initiative portfolio, balancing capacity, priority, and business impact. • Act as the primary point of contact for external certification partners, including device vendors, payment processors, acquirers, and compliance bodies. • Maintain up-to-date certification documentation, test plans, and technical requirements.

• Resolving POS gateway and software inquiries from merchants and partners. • Performing as the point of escalation for POS gateway and software service inquiries from our Sales team. • Partnering with Sales teams to provide product input for POS solutions. • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems. • Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues. • Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal. • Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution. • Ability to work a flexible and on-call schedule as required.