• Generate and propose ideas to improve product usability and efficiency (e.g. reducing steps, simplifying flows) • Validate product design decisions through research, testing, and stakeholder feedback • Design and evolve internal admin panels across 4 products with complex, information-heavy interfaces • Contribute to and maintain Solidgate’s internal design system • Design and optimize high-impact user-facing components such as payment forms and payment links, where every interaction affects conversion • Collaborate with engineers to ensure designs are feasible, clear, and well-implemented

• Design and lead complex mixed-methods studies (ethnographic, longitudinal, usability testing, surveys, quantitative) • Partner with cross-functional teams to frame research questions that drive strategic decision-making • Mentor junior and mid-level researchers to accelerate their growth • Build systems to democratize research insights and continuously improve research operations

• Oversees project activities from conception through closeout • Collaborates with the Business Partner, Director of Project Delivery, and Project Managers • Engages with Delivery Team and Business Unit leadership to develop project scope and goals • Requests and analyzes client data to inform design solutions • Prepares site/massing diagrams for conceptualization • Meets with the Authority Having Jurisdiction alongside the external vendor • Facilitates design iterations per task orders • Ensures client understanding of contract documents and scoping • Leverages Virtual Reality, Augmented Reality, and mock-ups • Reviews architectural and engineering documents at each stage • Reports schedule and budget targets; escalates risks • Executes change management for special requests • Encourages design innovation and documents best practices • Performs pre- and post-occupancy evaluations

• Investigating user experience design requirements for our suite of digital assets. Compare the user experience of existing applications and working to design better alternatives • Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets • Collaborating with product engineers and managers to illustrate design concepts, use sitemaps, process flows, and storyboards • Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user • Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages • Keeping current with industry trends and competitor products, and communicating design prototypes and ideas to developers • Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior • Adhering to style standards on typography and graphic design