This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Our Team as a Adventure Travel Concierge! Do you have a passion for travel and a knack for planning unforgettable experiences? As a Adventure Travel Concierge, you’ll help clients bring their dream vacations to life. From tropical escapes to cultural journeys, you’ll use your expertise and love for adventure to craft personalized itineraries that cater to each client’s unique preferences. This remote role allows you the freedom to work from anywhere with a WiFi connection, making it a perfect fit for those who want to blend their career with their love for travel. In this role, you’ll have the opportunity to build meaningful relationships with clients, share your destination knowledge, and provide exceptional service from start to finish. Whether you’re an experienced travel planner or someone eager to grow in the industry, we provide training and mentorship to set you up for success. - Consult with clients to understand their travel preferences and requirements. - Research and recommend destinations, accommodations, flights, and activities. - Create and deliver customized travel itineraries. - Book travel arrangements, including flights, hotels, tours, and car rentals. - Provide travel tips, advice, and insights for chosen destinations. - Handle inquiries and resolve issues before, during, and after trips. - Stay informed about travel industry trends, deals, and changes. - Build and maintain strong client relationships to encourage repeat business. Qualifications - Experience in travel planning, sales, or customer service (preferred but not required). - Excellent communication and interpersonal skills. - Strong organizational skills and attention to detail. - Self-motivated with the ability to manage your time independently. - Familiarity with booking platforms and travel tools (training provided). - Passion for travel and knowledge of popular destinations. - Access to a reliable internet connection. Benefits - Work from anywhere with a flexible schedule. - Training and mentorship to grow your skills in the travel industry. - Opportunities for travel discounts and exclusive perks. - Join a supportive team of like-minded travel enthusiasts.

• Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients

• This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. • The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. • Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. • Review inbound cases • Actively follow-up on and track updates on work from clients and internally • Ensure progression of activities and communicate status • Escalate issues as needed • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system • Provide solution training to clients and internal team members • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Ensure all cases are updated and status communicated • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives • Lead client Status calls weekly to share updates and align on priority • Assist in project delivery work as required • Manage clients' implementations and environments, including routine Microsoft one-version update coordination • Code deployment oversight • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting • Complete quarterly Client Care initiatives • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients • Mentor associate team members • Should be open to work in different shifts (time zones) as needed.

• Build and deepen relationships with Auto Lenders by positioning FICO® Scores as the industry standard to protect and grow FICO® Score market share within the auto industry ecosystem. • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives. • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning. • Provide industry thought leadership through white papers, executive briefings, client engagements, industry events, and strategic presentations. • Resolve client and solution challenges through strategic recommendations on contracting, pricing, and service delivery. • Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO® Score. • Develop segment-based client strategy, account plans and product/solution offering for assigned clients.