• This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. • The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. • Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. • Review inbound cases • Actively follow-up on and track updates on work from clients and internally • Ensure progression of activities and communicate status • Escalate issues as needed • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system • Provide solution training to clients and internal team members • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Ensure all cases are updated and status communicated • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives • Lead client Status calls weekly to share updates and align on priority • Assist in project delivery work as required • Manage clients' implementations and environments, including routine Microsoft one-version update coordination • Code deployment oversight • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting • Complete quarterly Client Care initiatives • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients • Mentor associate team members • Should be open to work in different shifts (time zones) as needed.

• Build and deepen relationships with Auto Lenders by positioning FICO® Scores as the industry standard to protect and grow FICO® Score market share within the auto industry ecosystem. • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives. • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning. • Provide industry thought leadership through white papers, executive briefings, client engagements, industry events, and strategic presentations. • Resolve client and solution challenges through strategic recommendations on contracting, pricing, and service delivery. • Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO® Score. • Develop segment-based client strategy, account plans and product/solution offering for assigned clients.

• Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for the assigned portfolio • Facilitates meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow • Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship • Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection Software