**Key Responsibilities:** - Provide technical and functional support for SAP Business One - Diagnose and resolve system performance issues - Develop, modify, and troubleshoot Crystal Reports - Analyze and optimize database queries (SQL Server / SAP HANA) - Support users in resolving functional and technical issues across SAP B1 modules - Investigate system behavior, logs, and integrations to identify root causes

• Provide support and maintenance for SAP TM operations, ensuring continuity and stability of logistics processes • Respond to and resolve incidents, service requests, and issues related to freight, transport planning, and execution • Perform freight assembly activities (Freight Unit Building, Freight Order, Freight Booking), ensuring logistics optimization • Work on freight billing processes (Freight Settlement) and integration with financial modules • Analyze and propose improvements to transportation processes to reduce costs and increase operational efficiency • Conduct root cause analyses and implement corrective and preventive solutions • Collaborate closely with business areas, IT, and other SAP modules (SD, MM, FI) • Support functional testing, user acceptance (UAT), and validation of enhancements or fixes in the environment • Document solutions, processes, and operational procedures

• Requirement Gathering & Analysis • Design & Configuration • Discussing and understanding the new requirements raised by Business users • Preparing end-user manuals

• Provide Tier 3 functional support for Employee Central, Onboarding 2.0, EC Time, Benefits, and Reporting, resolving issues escalated from lower-tier support. • Perform advanced troubleshooting, root cause analysis, and resolution of system issues. • Design, configure, test, and deploy system changes and enhancements in alignment with client requirements. • Support release management activities, regression testing, and validation of quarterly SAP SuccessFactors upgrades. • Advise clients on best practices, process optimization, and system capabilities to maximize business value. • Develop and troubleshoot advanced reports and dashboards using SuccessFactors reporting tools. • Collaborate with HR, Payroll, and IT stakeholders to ensure seamless integration and data accuracy across modules. • Maintain expertise in SAP SuccessFactors product roadmap, new features, and industry trends.