• Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome. • Guide customers on best practices for setup/configuration to achieve desired results. • Analyze legacy practices/data and configure appropriately in new environments. • Conduct customer reviews prior to release to confirm acceptance of data/configuration. • Maintain accurate activity records and timely updates for reporting and (where applicable) billing. • Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements). • Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management). • Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.

Waste Connections is seeking a motivated and detail-oriented intern to join our Southern Region team for Summer 2026.  We have opportunities in our Austin, Houston and Dallas markets. As an intern, you will gain hands-on experience in the solid waste management industry. You will support various departments, learn industry best practices, and contribute to ongoing projects. This is a full-time position starting in May 2026. Waste Connections is one of the largest solid waste companies in North America.  We are an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local businesses throughout U.S. and Canada.  We are proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. Pay: $22.00/hr Key Responsibilities: Assist with Daily Operations: Support the team in day-to-day tasks related to waste collection, recycling, and environmental sustainability initiatives. Data Collection and Analysis: Collect, organize, and analyze data related to waste management processes, recycling efforts, or financial reports. Project Support: Assist in ongoing projects, including operational efficiency improvements, safety initiatives, or customer service enhancements. Environmental Compliance: Help the team ensure compliance with environmental regulations and industry standards by reviewing reports, conducting audits, or supporting the environmental services team. Customer Service: Provide assistance to customer service teams by answering inquiries, helping with customer accounts, and resolving service-related issues. Administrative Duties: Perform administrative tasks such as filing, report generation, document management, and assisting with presentations. Collaborate Across Departments: Work closely with departments like operations, safety, compliance, and finance to support cross-functional projects. Attend Meetings: Participate in team and department meetings, take notes, and assist in follow-up actions. Learning Opportunities: Gain a broad understanding of the waste management industry. Exposure to real-world operational challenges and the opportunity to develop problem-solving skills. Develop interpersonal and communication skills through interaction with various teams and customers. Learn about safety protocols and environmental compliance in a regulated industry. Qualifications:

• Monitor all the platform components and ensure all the operations are running as expected. • Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy. • Perform different data management activities, including performing data analysis, ensuring data quality and ingestion. • Troubleshoot the data issues and servers’ issues extensively, using logs and provided monitoring tools. • Response to the phone, email or any related communication methods to resolve the operational issues as needed. • Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures. • Drive the client inquiries and escalation to proper solutions that meet the business SLA's. • Work closely with the engineering team for hands-on handover and resolving issues. • Escalate to Level 2 members with evidence of troubleshooting carried out properly. • Work with different ticketing systems and work within the standard Incident and problem management process. • Ability to attend client and stakeholder meetings, respond to their inquiries, share status, and address any concerns raised.

• Operations Support for our MVPD-based LIVE and VOD ABR video encoding and packaging systems • Responsible for making sure our acquisition and encoding infrastructure is always in a healthy state • Managing live and exclusive content events • Respond to and troubleshoot missing incoming ad signals • Providing break/fix and analysis throughout our video workflow • Working with internal/external teams to mitigate and resolve any issues related to video • Perform routine maintenance (sometimes overnight)