• Perform regular carrier rate audits to ensure 100% billing accuracy based on contractual agreements. • Audit customer invoices for invalid charges, including late shipments, voids, duplicate billing, and incorrect accessorials. • Ensure 99% on-time completion of all monthly audits, with results presented to customers within the agreed-upon time frame. • Dispute invalid charges directly with carriers, achieving an agreed‑upon recovery rate on approved claims. • Track and report all customer KPIs and carrier performance metrics, identifying opportunities for improvement. • Manage a portfolio of 8–12 customers, participating in scheduled calls to review audit results, savings opportunities, and performance trends. • Maintain a professional and responsive relationship with customers and carriers. • Respond to parcel-related inquiries via the help desk within SLT standards, ensuring timely and accurate resolutions.

• Apoiar na operação e sustentação da infraestrutura em Microsoft Azure • Realizar monitoramento dos recursos • Suporte em provisionamentos e auxílio na análise e resolução de incidentes • Colaborar com o time na identificação de melhorias no ambiente • Acompanhamento de custos sempre com orientação de profissionais mais experientes • Seguir boas práticas de segurança e governança • Ter contato com Azure DevOps • Apoiar na execução de pipelines e no suporte a demandas relacionadas à infraestrutura

• extracting, processing, and completing QA/QC • Occasionally creating and editing spatial data through QGIS and ArcGIS Pro • Working closely with the Chief Technical Officer to coordinate data extraction from the collection vehicles into usable data for processing • Work with the Field Operations Manager to identify corrupt and missing data, locate anomalies, and report any discrepancies to management • Utilize software like ICC Connect and Microsoft Azure, juggling multiple tasks at once • Processing and evaluating ROW data from the collection process • Maintain open communication with the team of GIS Specialists to ensure quick and easy pass off of data processing • Perform quality control measures by reviewing extracted data to ensure accuracy and report any discrepancies • Operating the Roadway Asset Collection (RAC) vehicle on an as-needed basis • Assist in preparing data dictionaries for right of way asset extraction projects • Perform quality checks on extracted right of way assets • Review of client GIS files for accuracy to assist with sales and operations costing and collection • Prepare imagery and data tables for videologger importation • Other duties as assigned.

• Manage Technology Intake: Monitor and triage the queue of incoming technology requests from business units. • Ensure all requests contain necessary details and business justification before assignment to technical teams. • Participate in stakeholder meetings to capture detailed notes and translate business needs into formal Business Requirement Documents (BRDs) and functional specifications. • Maintain accuracy within project tracking tools (Jira/Asana), ensuring tickets are up-to-date and clearly defined to support development lifecycles. • Maintain a master schedule of active projects and resource allocations. • Identify and report potential resource conflicts or scheduling overlaps to leadership. • Schedule and coordinate key technical meetings, including Steering Committees and daily stand-ups. • Prepare agendas, track attendance, and document decisions and action items. • Aggregate updates from technical leads into comprehensive weekly status reports for leadership review, highlighting risks and timeline deviations. • Organize and maintain the technical documentation repository (Confluence/SharePoint). • Ensure System Architecture diagrams, Standard Operating Procedures (SOPs), and user guides are standardized and accessible. • Assist in the analysis of current operational workflows and recommend adjustments to improve the efficiency of the project lifecycle.