- Are you an HVAC residential service technician who is getting tired of running around out in the field? - Do you love talking with homeowners? - Would you instead like to be able to work from the comfort of your own home, talking with customers on the phone? - Are you a friendly and cooperative team player? - Are you articulate and easily able to explain things to people clearly in a way they can quickly understand? If yes, great news! We have an incredible opportunity for you to improve your job satisfaction when you join us as an HVAC Technical Support representative! Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction. As an HVAC Technical Support rep, you will speak with homeowners on the phone who have purchased products from our HVAC ecommerce website. You'll have productive conversations assisting them with questions about the products and troubleshooting remotely to resolve their technical issues. It's a rewarding job for an HVAC Tech looking to use their outstanding communication skills to advance their career!

• Manage incoming inquiries via phone, email, and chat. • Provide clear and accurate information regarding products and services. • Resolve customer issues promptly and professionally. • Escalate complex cases to appropriate teams when necessary. • Record all interactions in internal systems to maintain accurate customer records. • Meet quality and performance KPIs to ensure a high level of service. • Deliver a positive and consistent experience for every customer interaction.

• Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. • Identifies customer needs by referring to case notes and examining each as a specific case. • Performs routine call center activities concerning business products and services. • Uses standard scripts and established guidelines and under supervision, to meet SLAs. • Provides customers with information that is specialized and communicated in a warm empathetic manner. • Gathers all necessary information to update the database. • Escalates issues to senior levels, based on complaints or concerns. • Explains company policies to customers. • Performs other duties as assigned. • Complies with all policies and standards.

The Call Center Representative role at Parmele Disability Advocates assists clients who are waiting for their disability hearing to be scheduled by the Social Security Administration. This role reports to a designated Team Lead and the Legal Assistant Manager and plays a vital part in maintaining consistent, compassionate communication with our clients. Answer inbound calls and place outbound calls to clients Greet and assist clients and prospective clients visiting the local office Communicate professionally with clients, coworkers, the Social Security Administration (SSA), and third parties Accurately document all interactions in Parmele’s case management software Generate and submit pre-created documents to the SSA using internal system Perform additional duties as needed to support client advocacy and firm operations