The Call Center Representative role at Parmele Disability Advocates assists clients who are waiting for their disability hearing to be scheduled by the Social Security Administration. This role reports to a designated Team Lead and the Legal Assistant Manager and plays a vital part in maintaining consistent, compassionate communication with our clients. Answer inbound calls and place outbound calls to clients Greet and assist clients and prospective clients visiting the local office Communicate professionally with clients, coworkers, the Social Security Administration (SSA), and third parties Accurately document all interactions in Parmele’s case management software Generate and submit pre-created documents to the SSA using internal system Perform additional duties as needed to support client advocacy and firm operations

Role Description We are currently hiring German-speaking Customer Service Representatives to join a stable inbound support project within the energy and property services sector. This role focuses on providing professional customer assistance via phone and written communication, supporting property managers and tenants with service requests, appointments, and billing-related inquiries. - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. English is a bonus but not compulsory. - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Benefits - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.

• provide excellent customer service to clients • assist clients with inquiries and requests • collaborate with team members to meet service goals

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service • Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences • Manage a high volume of inbound calls to meet and exceed client contractual obligations • Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity • Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary. • Utilize internal systems, tools, and resources proficiently • Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions. • Stay informed on program updates, enhancements, and promotions to effectively support callers • Escalate unresolved issues promptly as per established procedures • Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving. • Support major brands by becoming an expert in their loyalty programs, products, and services. • Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence. • Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence. • Contribute to team success by meeting key performance goals, including customer satisfaction and call quality. • Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment. • Deliver results that matter, knowing your work directly impacts client satisfaction and program performance. • Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space. • Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected. • Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!