Alpine Home Air

About Alpine Alpine Home Air is one of the largest direct-to-consumer HVAC companies in the U.S., with 20+ years of operational excellence and a highly sophisticated technical backend. We are now undertaking a complete transformation of our front-end experience, including a full website redesign, a next-generation System Selector tool, and a content-driven buyer education platform. We are looking for a Senior UX/UI Designer who can translate complex buyer journeys into elegant, high-converting digital experiences. What You Will Do - Lead UX strategy, visual design, and interface systems across the entire Alpine website - Design high-conversion landing pages for 100+ HVAC buyer intents - Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience) - Build the Alpine design system (typography, components, responsive structure) - Redesign mobile-first user journeys with clarity, trust, and calmness - Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation - Contribute to brand identity refresh and visual storytelling across the site What You Bring - 5+ years of experience designing complex consumer-facing products or e-commerce experiences - A portfolio showing elegant UX systems, clean visual design, and conversion-focused thinking - Ability to simplify complex decision flows into intuitive user journeys - Strong visual taste and attention to detail - Experience working directly with developers in a product environment - Comfort with iterative design, prototyping, and data-informed decisions Nice-to-Have - Experience designing guided decision tools or configurators - Experience in home services, e-commerce, or marketplaces - Familiarity with CRO principles Why This Role Matters Alpine’s next decade depends on transforming our customer-facing experience. Your work will directly reduce customer acquisition costs, increase trust, and shape the company’s front-end identity.

About Alpine Alpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges. We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts. About the Role We are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs. In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about. You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation. This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions. What You Will Do - Lead scheduled, consultative conversations with customers (phone or video) - Ask thoughtful questions to understand usage patterns, priorities, and constraints - Design 2–3 intentional system approaches rather than a single “answer” - Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity - Recommend a best-fit solution based on customer values, not price alone - Produce a clear, structured design summary for the Sales team to finalize the order - Act as a calm, trusted guide through a complex, high-stakes decision How the Work Feels You’ll likely enjoy this role if you like: - Turning complexity into clarity - Reasoning through constraints and trade-offs - Designing choices instead of following scripts - Explaining why an option makes sense - Using modern tools (including AI) to learn faster and think more clearly - Helping people feel confident rather than rushed This role rewards curiosity, judgment, and clear thinking. Key Focus Areas Discovery & Understanding - How a space is actually used (not just its size) - Comfort vs. cost priorities - Noise sensitivity, aesthetics, and layout considerations - Installation realities and future flexibility Design Thinking - Creating multiple viable system approaches (comfort-focused, balanced, budget-conscious) - Ensuring each option is intentional, realistic, and easy to compare - Identifying risks or constraints early Decision Guidance - Explaining what each option offers — and what it gives up - Helping customers articulate what matters most to them - Making trade-offs feel understandable and empowering A Strong Fit if You - Are naturally curious and tend to ask why things work the way they do - Think in systems and trade-offs rather than single “right answers” - Enjoy reasoning through ambiguity and designing options - Use AI or modern tools regularly to explore ideas, learn quickly, and improve your thinking - Like turning messy, real-world information into clear, understandable choices - Enjoy learning new domains deeply and teaching yourself what you don’t yet know - Build trust through listening, thoughtful questions, and clear explanations - Prefer collaborative problem-solving over transactional interactions - Care about the long-term success of the person you’re helping, not just the immediate outcome Background & Experience - Experience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plus - HVAC experience is helpful but not required - Strong reasoning ability, communication skills, and a learning mindset matter more than industry background What Success Looks Like - Customers say: “That finally makes sense.” - Design handoffs are clear, well-reasoned, and easy to act on - Fewer misunderstandings, revisions, and downstream issues - Higher customer confidence, trust, and satisfaction - Decisions driven by fit and understanding, not confusion Compensation - Base salary: $95,000–$120,000, depending on experience and fit - Performance bonus tied to design quality and customer outcomes - No commission or sales quotas Why This Role Matters Most companies sell HVAC equipment. We help people design systems. If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.

About Alpine Alpine Home Air is one of the largest direct-to-consumer HVAC companies in the U.S., with 20+ years of operational excellence and a highly sophisticated technical backend. We are now undertaking a complete transformation of our front-end experience, including a full website redesign, a next-generation System Selector tool, and a content-driven buyer education platform. We are looking for a Senior UX/UI Designer who can translate complex buyer journeys into elegant, high-converting digital experiences. What You Will Do - Lead UX strategy, visual design, and interface systems across the entire Alpine website - Design high-conversion landing pages for 100+ HVAC buyer intents - Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience) - Build the Alpine design system (typography, components, responsive structure) - Redesign mobile-first user journeys with clarity, trust, and calmness - Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation - Contribute to brand identity refresh and visual storytelling across the site What You Bring - 5+ years of experience designing complex consumer-facing products or e-commerce experiences - A portfolio showing elegant UX systems, clean visual design, and conversion-focused thinking - Ability to simplify complex decision flows into intuitive user journeys - Strong visual taste and attention to detail - Experience working directly with developers in a product environment - Comfort with iterative design, prototyping, and data-informed decisions Nice-to-Have - Experience designing guided decision tools or configurators - Experience in home services, e-commerce, or marketplaces - Familiarity with CRO principles Why This Role Matters Alpine’s next decade depends on transforming our customer-facing experience. Your work will directly reduce customer acquisition costs, increase trust, and shape the company’s front-end identity.

• Lead UX strategy, visual design, and interface systems across the entire Alpine website • Design high-conversion landing pages for 100+ HVAC buyer intents • Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience) • Build the Alpine design system (typography, components, responsive structure) • Redesign mobile-first user journeys with clarity, trust, and calmness • Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation • Contribute to brand identity refresh and visual storytelling across the site

About Alpine Alpine Home Air is one of the largest direct-to-consumer HVAC companies in the U.S., with 20+ years of operational excellence and a highly sophisticated technical backend. We are now undertaking a complete transformation of our front-end experience, including a full website redesign, a next-generation System Selector tool, and a content-driven buyer education platform. We are looking for a Senior UX/UI Designer who can translate complex buyer journeys into elegant, high-converting digital experiences. What You Will Do - Lead UX strategy, visual design, and interface systems across the entire Alpine website - Design high-conversion landing pages for 100+ HVAC buyer intents - Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience) - Build the Alpine design system (typography, components, responsive structure) - Redesign mobile-first user journeys with clarity, trust, and calmness - Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation - Contribute to brand identity refresh and visual storytelling across the site What You Bring - 5+ years of experience designing complex consumer-facing products or e-commerce experiences - A portfolio showing elegant UX systems, clean visual design, and conversion-focused thinking - Ability to simplify complex decision flows into intuitive user journeys - Strong visual taste and attention to detail - Experience working directly with developers in a product environment - Comfort with iterative design, prototyping, and data-informed decisions Nice-to-Have - Experience designing guided decision tools or configurators - Experience in home services, e-commerce, or marketplaces - Familiarity with CRO principles Why This Role Matters Alpine’s next decade depends on transforming our customer-facing experience. Your work will directly reduce customer acquisition costs, increase trust, and shape the company’s front-end identity.

About Alpine Alpine Home Air is one of the largest direct-to-consumer HVAC companies in the U.S., with 20+ years of operational excellence and a highly sophisticated technical backend. We are now undertaking a complete transformation of our front-end experience, including a full website redesign, a next-generation System Selector tool, and a content-driven buyer education platform. We are looking for a Senior UX/UI Designer who can translate complex buyer journeys into elegant, high-converting digital experiences. What You Will Do - Lead UX strategy, visual design, and interface systems across the entire Alpine website - Design high-conversion landing pages for 100+ HVAC buyer intents - Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience) - Build the Alpine design system (typography, components, responsive structure) - Redesign mobile-first user journeys with clarity, trust, and calmness - Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation - Contribute to brand identity refresh and visual storytelling across the site What You Bring - 5+ years of experience designing complex consumer-facing products or e-commerce experiences - A portfolio showing elegant UX systems, clean visual design, and conversion-focused thinking - Ability to simplify complex decision flows into intuitive user journeys - Strong visual taste and attention to detail - Experience working directly with developers in a product environment - Comfort with iterative design, prototyping, and data-informed decisions Nice-to-Have - Experience designing guided decision tools or configurators - Experience in home services, e-commerce, or marketplaces - Familiarity with CRO principles Why This Role Matters Alpine’s next decade depends on transforming our customer-facing experience. Your work will directly reduce customer acquisition costs, increase trust, and shape the company’s front-end identity.

About Alpine Alpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges. We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts. About the Role We are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs. In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about. You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation. This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions. What You Will Do - Lead scheduled, consultative conversations with customers (phone or video) - Ask thoughtful questions to understand usage patterns, priorities, and constraints - Design 2–3 intentional system approaches rather than a single “answer” - Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity - Recommend a best-fit solution based on customer values, not price alone - Produce a clear, structured design summary for the Sales team to finalize the order - Act as a calm, trusted guide through a complex, high-stakes decision How the Work Feels You’ll likely enjoy this role if you like: - Turning complexity into clarity - Reasoning through constraints and trade-offs - Designing choices instead of following scripts - Explaining why an option makes sense - Using modern tools (including AI) to learn faster and think more clearly - Helping people feel confident rather than rushed This role rewards curiosity, judgment, and clear thinking. Key Focus Areas Discovery & Understanding - How a space is actually used (not just its size) - Comfort vs. cost priorities - Noise sensitivity, aesthetics, and layout considerations - Installation realities and future flexibility Design Thinking - Creating multiple viable system approaches (comfort-focused, balanced, budget-conscious) - Ensuring each option is intentional, realistic, and easy to compare - Identifying risks or constraints early Decision Guidance - Explaining what each option offers — and what it gives up - Helping customers articulate what matters most to them - Making trade-offs feel understandable and empowering A Strong Fit if You - Are naturally curious and tend to ask why things work the way they do - Think in systems and trade-offs rather than single “right answers” - Enjoy reasoning through ambiguity and designing options - Use AI or modern tools regularly to explore ideas, learn quickly, and improve your thinking - Like turning messy, real-world information into clear, understandable choices - Enjoy learning new domains deeply and teaching yourself what you don’t yet know - Build trust through listening, thoughtful questions, and clear explanations - Prefer collaborative problem-solving over transactional interactions - Care about the long-term success of the person you’re helping, not just the immediate outcome Background & Experience - Experience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plus - HVAC experience is helpful but not required - Strong reasoning ability, communication skills, and a learning mindset matter more than industry background What Success Looks Like - Customers say: “That finally makes sense.” - Design handoffs are clear, well-reasoned, and easy to act on - Fewer misunderstandings, revisions, and downstream issues - Higher customer confidence, trust, and satisfaction - Decisions driven by fit and understanding, not confusion Compensation - Base salary: $95,000–$120,000, depending on experience and fit - Performance bonus tied to design quality and customer outcomes - No commission or sales quotas Why This Role Matters Most companies sell HVAC equipment. We help people design systems. If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.

• Lead scheduled, consultative conversations with customers (phone or video) • Ask thoughtful questions to understand usage patterns, priorities, and constraints • Design 2–3 intentional system approaches rather than a single “answer” • Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity • Recommend a best-fit solution based on customer values, not price alone • Produce a clear, structured design summary for the Sales team to finalize the order • Act as a calm, trusted guide through a complex, high-stakes decision

About Alpine Alpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges. We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts. About the Role We are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs. In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about. You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation. This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions. What You Will Do - Lead scheduled, consultative conversations with customers (phone or video) - Ask thoughtful questions to understand usage patterns, priorities, and constraints - Design 2–3 intentional system approaches rather than a single “answer” - Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity - Recommend a best-fit solution based on customer values, not price alone - Produce a clear, structured design summary for the Sales team to finalize the order - Act as a calm, trusted guide through a complex, high-stakes decision How the Work Feels You’ll likely enjoy this role if you like: - Turning complexity into clarity - Reasoning through constraints and trade-offs - Designing choices instead of following scripts - Explaining why an option makes sense - Using modern tools (including AI) to learn faster and think more clearly - Helping people feel confident rather than rushed This role rewards curiosity, judgment, and clear thinking. Key Focus Areas Discovery & Understanding - How a space is actually used (not just its size) - Comfort vs. cost priorities - Noise sensitivity, aesthetics, and layout considerations - Installation realities and future flexibility Design Thinking - Creating multiple viable system approaches (comfort-focused, balanced, budget-conscious) - Ensuring each option is intentional, realistic, and easy to compare - Identifying risks or constraints early Decision Guidance - Explaining what each option offers — and what it gives up - Helping customers articulate what matters most to them - Making trade-offs feel understandable and empowering A Strong Fit if You - Are naturally curious and tend to ask why things work the way they do - Think in systems and trade-offs rather than single “right answers” - Enjoy reasoning through ambiguity and designing options - Use AI or modern tools regularly to explore ideas, learn quickly, and improve your thinking - Like turning messy, real-world information into clear, understandable choices - Enjoy learning new domains deeply and teaching yourself what you don’t yet know - Build trust through listening, thoughtful questions, and clear explanations - Prefer collaborative problem-solving over transactional interactions - Care about the long-term success of the person you’re helping, not just the immediate outcome Background & Experience - Experience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plus - HVAC experience is helpful but not required - Strong reasoning ability, communication skills, and a learning mindset matter more than industry background What Success Looks Like - Customers say: “That finally makes sense.” - Design handoffs are clear, well-reasoned, and easy to act on - Fewer misunderstandings, revisions, and downstream issues - Higher customer confidence, trust, and satisfaction - Decisions driven by fit and understanding, not confusion Compensation - Base salary: $95,000–$120,000, depending on experience and fit - Performance bonus tied to design quality and customer outcomes - No commission or sales quotas Why This Role Matters Most companies sell HVAC equipment. We help people design systems. If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.

- Are you an HVAC residential service technician who is getting tired of running around out in the field? - Do you love talking with homeowners? - Would you instead like to be able to work from the comfort of your own home, talking with customers on the phone? - Are you a friendly and cooperative team player? - Are you articulate and easily able to explain things to people clearly in a way they can quickly understand? If yes, great news! We have an incredible opportunity for you to improve your job satisfaction when you join us as an HVAC Technical Support representative! Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction. As an HVAC Technical Support rep, you will speak with homeowners on the phone who have purchased products from our HVAC ecommerce website. You'll have productive conversations assisting them with questions about the products and troubleshooting remotely to resolve their technical issues. It's a rewarding job for an HVAC Tech looking to use their outstanding communication skills to advance their career!