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OpsArmy logo
OpsArmy

Screen top international talent, onboard, run payroll, and manage performance.

Account Manager

Location

Mexico

Posted

100 days ago

Salary

0

Seniority

Senior

High School2.5 yrs expExperience acceptedEnglish

Job Description

Account Manager

OpsArmy

• Act as a reliable point of contact for day-to-day client needs. • Conduct regular syncs to gather updates, clarify priorities, and set expectations. • Build trust through consistent communication and timely follow-ups. • Surface concerns early and provide clear, actionable recommendations. • Support talent with clarity on tasks, responsibilities, and expectations. • Provide coaching and guidance to improve performance and communication. • Track attendance, workload, and overall delivery quality. • Help new hires or transitioning staff get aligned quickly. • Ensure all deliverables, tasks, and timelines remain on track. • Maintain and update SOPs as workflows evolve. • Identify operational risks or bottlenecks and escalate appropriately. • Collaborate with internal support teams to close gaps in service delivery. • Anticipate potential misunderstandings and address them early. • De-escalate issues using balanced communication and objective reasoning. • Protect both client satisfaction and talent stability through fair handling.

Job Requirements

  • 2-5 years of experience in BPO operations, account management, or team lead/SME roles.
  • Proven ability in supervising talent or handling client requests.
  • Strong task management, organization, and documentation skills.
  • Ability to maintain structured workflows and follow-through.

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