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Saga

Enabling your legal AI journey

Junior Cloud Engineer

Cloud EngineerCloud EngineerFull TimeRemoteJuniorTeam 11-50Since 2024H1B SponsorCompany SiteLinkedIn

Location

Netherlands

Posted

97 days ago

Salary

€42K / year

Seniority

Junior

Bachelor Degree3 yrs expEnglish

Job Description

Junior Cloud Engineer

Saga

• Act as the first point of contact for technical questions and product issues • Debug and reproduce customer facing issues and escalate when needed • Investigate logs, errors, API requests, and AI workflow behaviour • Translate customer pain points into clear insights for Product and Engineering • Create and maintain technical documentation, guides, and solution examples • Work closely with Engineering, Legal Research, Product, and Infra teams • Improve onboarding and self serve support to reduce inbound tickets over time

Job Requirements

  • 3+ years of experience in a technical support or technical success role
  • Hands on experience troubleshooting SaaS platforms, APIs, and integrations
  • Debugging skills with logs, errors, reproductions, and API flows
  • Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
  • Clear written communication skills for documentation and user guidance
  • Ability to explain technical concepts to non technical users
  • Fluency in English is required. Any additional European language is a plus.

Benefits

  • Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management depending on where your interests take you
  • High autonomy with freedom to experiment, decide, and build your own way
  • Remote first setup within EU time zones, with optional workspaces
  • Annual learning budget for certification and conferences
  • Hardware and workstation equipment budget
  • Entrepreneurial energy at global scale

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