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Enabling your legal AI journey
Junior Cloud Engineer
Location
Netherlands
Posted
97 days ago
Salary
€42K / year
Seniority
Junior
Job Description
Junior Cloud Engineer
Saga
• Act as the first point of contact for technical questions and product issues • Debug and reproduce customer facing issues and escalate when needed • Investigate logs, errors, API requests, and AI workflow behaviour • Translate customer pain points into clear insights for Product and Engineering • Create and maintain technical documentation, guides, and solution examples • Work closely with Engineering, Legal Research, Product, and Infra teams • Improve onboarding and self serve support to reduce inbound tickets over time
Job Requirements
- 3+ years of experience in a technical support or technical success role
- Hands on experience troubleshooting SaaS platforms, APIs, and integrations
- Debugging skills with logs, errors, reproductions, and API flows
- Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
- Clear written communication skills for documentation and user guidance
- Ability to explain technical concepts to non technical users
- Fluency in English is required. Any additional European language is a plus.
Benefits
- Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management depending on where your interests take you
- High autonomy with freedom to experiment, decide, and build your own way
- Remote first setup within EU time zones, with optional workspaces
- Annual learning budget for certification and conferences
- Hardware and workstation equipment budget
- Entrepreneurial energy at global scale
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