Join our growing team! We're looking for a dynamic Case Manager to make an impact in Florida. Case Managers are one of Mindoula's key front-line roles in delivering our Population Health Program. Our Case Manager works closely with Mindoula's members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes. How you'll contribute: Conduct meaningful outreach, provide education, and drive member enrollment In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member Schedule appointments, build accountability, and follow-up services for members Elevate critical incidents and information regarding any quality-of-care concerns Report hospital diversions, productivity, and other outcomes weekly Prepare and maintain all required records, reports, consents, and members' diagnostic records

Role Description BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation. - Deliver industry-leading product and technical support to clients from across North America - Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns - Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications - Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues - Create and update help modules, client-facing documentation, and internal troubleshooting guides - Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage Qualifications - 3+ years in a client-facing technical support or product support role - Strong proficiency in Windows environments (admin, configuration, command-line operations) - Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users - A proactive, problem-solving mindset and a desire to take ownership of technical challenges - Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting Benefits - Competitive salary and performance-based bonuses - Full health and wellness benefits - Flexible work hours and remote-friendly setup - A collaborative team culture focused on exceptional customer service

• Evaluate AI outputs related to customer service and support interactions • Perform structured scoring, comparison, classification, and judgment tasks • Assess accuracy, clarity, tone, helpfulness, and alignment with support best practices • Identify hallucinations, misleading responses, policy violations, or unsafe guidance • Apply domain-specific customer support guidelines consistently across tasks • Validate and refine evaluation rubrics and edge-case handling • Perform adjudication where raters disagree • Conduct error analysis and qualitative reviews of model behavior • Partner with LILT research, product, and customer teams on evaluation design • Support red-teaming, policy alignment, and model readiness assessments

• Communicate with clients to gather needs and preferences • Research travel options and assist with planning • Coordinate bookings and confirmations • Prepare itineraries and documentation • Provide ongoing support and updates • Maintain accurate client records