• Evaluate AI outputs related to customer service and support interactions • Perform structured scoring, comparison, classification, and judgment tasks • Assess accuracy, clarity, tone, helpfulness, and alignment with support best practices • Identify hallucinations, misleading responses, policy violations, or unsafe guidance • Apply domain-specific customer support guidelines consistently across tasks • Validate and refine evaluation rubrics and edge-case handling • Perform adjudication where raters disagree • Conduct error analysis and qualitative reviews of model behavior • Partner with LILT research, product, and customer teams on evaluation design • Support red-teaming, policy alignment, and model readiness assessments

• Communicate with clients to gather needs and preferences • Research travel options and assist with planning • Coordinate bookings and confirmations • Prepare itineraries and documentation • Provide ongoing support and updates • Maintain accurate client records

• Provide timely, professional support to clients via email, chat, and phone • Assist with scheduling, follow-ups, and general administrative tasks • Maintain accurate records and document client interactions • Collaborate with internal teams to resolve issues and improve overall client satisfaction • Identify opportunities to enhance processes and improve the client experience

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner • Provide accurate, valid, and complete information to customers • Resolve customer issues and complaints efficiently and professionally • Identify and assess customers' needs to achieve satisfaction • Troubleshoot and resolve customer issues by providing appropriate solutions • Escalate unresolved issues to higher-level support when necessary • Maintain clear, concise, and courteous communication with customers • Document all interactions and maintain accurate records of customer issues and resolutions • Provide timely and effective follow-ups to ensure customer satisfaction • Stay updated on product knowledge, company policies, and procedures • Utilize available resources and tools to provide accurate information to customers • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores • Continuously strive to improve efficiency and effectiveness in handling customer inquiries • Work collaboratively with team members and other departments to resolve customer issues