• Ensure the timely and successful renewal of software contracts to deliver your monthly, quarterly and annual targets. • Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations and leveraging social media platforms. • Proactively engage with customers to address concerns, answer questions and provide quotations and renewal motivations. • Negotiate renewal agreements, including uplifts, up-sell and contract alignment with the current usage requirements. • Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights. • Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis. • Seek out and execute on upsell opportunities including co-termination and multi-year Renewals. • Maintain and update CRM records to summarize all customer contacts and opportunities. • Ensure the integrity of customer information is developed and maintained to a required standard in all systems.

• Sell complex odor control, disinfection, and wastewater solutions to municipal entities across OK, KS, Missouri, and Nebraska. • Develop and maintain relationships with key municipal stakeholders, understanding their regulatory and operational challenges. • Engage clients through in-person visits, virtual meetings, and strategic presentations , using a consultative approach. • Create and deliver custom quotes, technical proposals, and product demonstrations . • Lead customer engagements such as lunch & learns, webinars, and trade shows to educate and expand influence. • Respond to customer inquiries with urgency, offering tailored solutions based on industry knowledge and product expertise. • Maintain and advance opportunities through all sales stages in CRM, ensuring accurate forecasting and data integrity. • Stay current on relevant regulations, technologies, and industry trends to remain a trusted advisor.

• Develop and execute comprehensive Strategic Account Plans focused on increasing share of wallet within assigned accounts. • Identify whitespace opportunities across divisions, business units, and service lines. • Build and maintain executive-level relationships, positioning the company as a strategic partner. • Conduct high-impact business reviews that align customer goals with delivered outcomes and future opportunities. • Drive cross-selling and upselling initiatives by leveraging internal subject matter experts and commercial partners. • Analyze account spend, market trends, and competitive landscape to identify growth strategies. • Lead opportunity pipeline management, forecasting, and revenue tracking within assigned portfolio. • Collaborate with Account Managers, Business Development, Marketing, and Operations to ensure coordinated execution. • Monitor contract performance and identify opportunities for renewals, extensions, and expansions. • Successfully navigates and delivers results within a complex, matrixed organization, demonstrating strong capability in leading and influencing without direct authority. • Maintain disciplined CRM documentation, including action plans and growth initiatives.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Account Executive 4. About the job This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams. Responsibilities In this role, you’ll: - Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) - Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. - Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases. - Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. - Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. - Balance competing priorities and manage multiple projects and deals at the same time. - Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans. - Act as the voice of the customer to Twilio’s product and carrier relations teams. - Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. - Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce. - Stay current with industry changes and collaborate with your team and peers to learn and share best practices Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Possess a total of 5 years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers. - Directly selling technical SaaS or CPaaS - Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration - Technical solutions selling experience working with real customers, listening to them, and solving problems - Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships - Analytical account development strategy based on using data to find opportunities and prove value - Demonstrated track record of managing business forecasts and financial models - Entrepreneurial mindset with appetite to define process and build programs - Record of delivering market driven results, especially to scale and enterprise customers - Excellent verbal and written communication skills (English) - Bachelor’s Degree or equivalent years of experienc Desired: - Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. - Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. - Software, SaaS, CPaas or PaaS selling experience Location This role will be remote and based in the United States. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $110,160 - $137,700. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $116,280 - $145,350. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $122,400 - $153,000. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until April 15th, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.