• Own the impact of a Book of Business by developing comprehensive, strategic and measurable business plans for each DSO partner • Provide executive reporting and quarterly business reviews for C-Suite DSO executives and drive change within their organization • Understand the dental industry and provide strategic insight and critical feedback (partner needs, market perceptions, industry trends, etc.) to Sunbit leadership and internal teams • Travel and attend industry events and conferences as needed

• We’re hiring a Sr. Strategic Sales & Partnerships Manager to execute full-cycle enterprise sales with national employer accounts. You will source, qualify, negotiate, and close complex deals, while building long-term partnerships that drive sustained revenue growth for Rula. • This role requires comfort with ambiguity and change — but more importantly, a proven track record of owning quota, navigating multi-stakeholder buying committees, and closing high-impact partnerships. You’ll operate as a revenue leader: building pipeline, developing executive relationships, crafting compelling business cases, and scaling what works into repeatable playbooks. You will be responsible for always maintaining a 3x pipeline of employer opportunities and overachieving on targets.

The Account Manager plays a pivotal role in driving commercial partnerships, revenue expansion, and executive alignment across our customer portfolio. This is a role for a commercially minded relationship builder who thrives on identifying growth opportunities, leading strategic conversations, and helping customers realize more value from their investment in Phocas. You will work closely with Customer Success and cross-functional teams to turn customer adoption into measurable expansion and long-term partnership. Phocas’ growth strategy relies not only on acquiring new customers but on maximizing value within our existing accounts. Expansion revenue, customer advocacy, and strong executive relationships are central to this motion. The Account Manager sits at the heart of this strategy—owning the commercial relationship, converting Customer Success insights into revenue opportunities, and ensuring customers see Phocas as a long-term strategic partner. Why This Role Matters - Revenue Growth: Direct ownership of expansion revenue through upsell, cross-sell, and new product sales. - Customer Partnership: Builds deep executive relationships that strengthen retention and advocacy. - Commercial Execution: Converts Customer Success Qualified Leads (CSQLs) into tangible pipeline and revenue. - Visibility & Predictability: Provides clear forecasting and pipeline insight for leadership. - Cross-Functional Impact: Works closely with Customer Success, Marketing, Product, and Support to maximize customer value. Team Structure & Growth Plan Reporting to the AM Market Lead, this role works in close partnership with: - Customer Success Managers to align on adoption, risk, and renewal success - BDRs and Account Executives to coordinate account strategy - Marketing, Product, and Support teams to address customer needs and unlock value This role has no direct reports but plays a central role in orchestrating internal resources around customer success and growth. What You Will Be Responsible For - Own and manage a portfolio of existing customer accounts, driving revenue growth through strategic expansion initiatives. - Consistently meet and exceed monthly and annual expansion revenue targets. - Identify and lead upsell, cross-sell, and license growth opportunities. - Convert Customer Success Qualified Leads (CSQLs) into pipeline opportunities. - Manage pricing discussions, contract negotiations, and amendments. - Build and maintain strong relationships with senior customer stakeholders. - Lead Executive Business Reviews (EBRs) to align Phocas solutions with customer business outcomes. - Deliver accurate forecasts and pipeline reporting for leadership visibility. - Collaborate closely with Customer Success to support adoption, risk identification, and renewal success. - Deliver tailored product demos and value-based pitches aligned to buyer pain points. - Stay informed on Phocas products, industry trends, and evolving customer needs. Who We Are Looking For - Proven track record of achieving commercial targets and managing full sales cycles. - Strong commercial acumen with confidence in pricing and negotiation discussions. - Excellent relationship-building and communication skills across executive and operational stakeholders. - Ability to translate customer challenges into clear solution value. - Highly organized and capable of managing multiple accounts simultaneously. - Proactive, curious, and customer-first mindset with resilience under pressure. - Passion for technology, learning, and aligning with Phocas’ values.

• Participate in all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting, and credit balance resolution. • Reconcile daily IDX system receivables reports. • Provide summaries to faculty and department administration. • Patient scheduling and registration. • Review patient admitting records and extracts relevant information. • Contact agency representatives to verify type and extent of coverage. • Perform preliminary review of source documents for processing. • Operate hospital information system terminal to obtain patient demographic information and patient insurance information.