• This role will manage a team that directly supports customer service activities to achieve the goals set by Siemens Service management • Goals include driving the customer experience through Medallia, reducing cost impacts through key TBL initiatives, improving the customer support through strategic changes to Teamplay Fleet management, overflow performance management, and analytical improvements to uncover opportunities for improvement • Function independently to plan and manage the SO AM Operations Team • Ensure implementation of and adherence to policies and methods for customer service activities • Ensure customer satisfaction through proactive management feedback tools, identifying opportunities for improvement • Ensure business compliance through accurate documentation of service activities • Utilize the appropriate level of proficiency in root cause analysis and Lean methodologies • Strong familiarity with Call Center Operations, metrics and statistics • Ensure close cooperation and communication between the RSC and Field staff to maximize customer experience through key initiatives • Support quarterly SO AM RSC reviews with performance data and presentations • Provide business visibility to financial impact of key initiatives • Regularly meet with the SO RSC leadership team to confirm and ensure compliance with current dashboards. • Manage the complaint process when deemed necessary • Ensure maximum level of customer-centric focus is applied in all aspects of business management

• Be the CRO's operating partner. Run the sales operating cadence (forecast calls, MBRs, QBRs), translating insights from Salesforce, Clari, and Snowflake into concrete field actions and accountability. • Drive pricing & deal governance. Lead the global deal desk and pricing committee; set approval matrices and commercial policies that balance competitiveness, margin, and revenue recognition; reduce cycle time and discount variance. • Modernize quote-to-cash. Own Salesforce CRM and Salesforce CPQ; build processes which put customers first and empower sales to deliver value. Drive QTC accuracy, order validation, and smooth customer onboarding in partnership with Finance and Legal. • Lead territory & capacity planning. Translate ICP/segmentation into annual territory design and capacity plans for a global enterprise-first motion; own quota setting and crediting rules. • Operationalize AI in the field. Ship AI use cases that deliver practical value to AEs, giving them more time to focus on customers and enabling high value engagements. • Advance pricing & packaging for AI. Partner with Product, Finance, and Sales to evolve packaging, price books, and approvals for AI-native offerings and value-based selling tied to product usage and outcomes. • Nurture partner co-sell. Improve deal registration, attribution, and joint approvals in the SFDC community partner portal to support the channel and alliances motions. • Align cross-functionally. Interface tightly with CRO, CFO, Legal, and Product to prioritize features, de-risk terms, and ensure financial controls and commercial compliance.

Role Description The SmartMeter team is looking for a resource that can add capacity to our SM OC UIQ analyst team. This would be for a career (junior, non-senior) level resource. We are looking for a start date in the next 3-5 weeks but are flexible for the right candidate. The duration is for the remainder of the year with a high likelihood of extending into next year if their performance meets our needs and expectations. A job description is attached. This will be a competitive interview after an internal screening process to select the top candidates. Job Duties - Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools. - Diagnoses, isolates and corrects data and performance faults in the systems involved. - Prepares and obtains approval of system and development documentation. - Executes planned and ad-hoc corrective maintenance to sustain continuous system operations. - Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures. - Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems. - Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents. - Executes quality control tasks as directed. - Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements. - Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data. - Develops conversion and implementation plans. - Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments. - Proposes enhancements to procedures, processes and tools based on experiences with current methods. - Provide timely, professional, straight forward (non-technical) communications. - May also interact with suppliers and contractors when warranted. Qualifications - BA/BS in Computer Science, Business, or equivalent experience. - 5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. - Experience with design and deployment of large scale and complex infrastructure-application systems. Knowledge/Abilities - Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases. - Has excellent written and verbal communications skills. - Is able to work and communicate across multiple departments. - Has excellent analytical, problem-solving and technical troubleshooting skills. - Is able to work independently and as part of a team. Benefits - 401(k) - 401(k) matching - Competitive salary

• Ensure proper resolution of all registration, coverage, and eligibility related issues • Post all manual adjustments as necessary and select the appropriate adjustment codes • Resolve external clearinghouse edits and payor rejections • Make updates to patient registration and initiate rebilling of accounts • Attend and actively participate in monthly conference calls with assigned physician group