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Nagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.
Associate Principal Engineer, CRM Salesforce – Field Service Cloud, Service Cloud
Location
India
Posted
101 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Principal Engineer, CRM Salesforce – Field Service Cloud, Service Cloud
Nagarro
• Writing and reviewing great quality code. • Facilitate business process discovery sessions to identify client requirements and process gaps. • Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development. • Map functional requirements to Service Cloud features including Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge Management, and Live Chat. • Configure Salesforce features such as Flows (Record-Triggered, Screen, Subflows, Error Handling), Approval Processes, Validation Rules, and automation. • Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud. • Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices. • Contribute across the full project lifecycle from strategy, visioning, design, implementation, and post-implementation support. • Conduct workshops and collaborative design sessions with clients, providing guidance on trade-offs (configuration vs. custom code). • Assist with change management, end-user training, and documentation for Salesforce solutions. • Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events. • Ensure adherence to Salesforce best practices, coding standards, and governance frameworks. • Monitor data quality, consolidation, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel. • Identify risks, dependencies, and technical or functional constraints and recommend mitigation strategies. • Provide innovative ideas, workflows, and improvements to enhance customer service solutions
Job Requirements
- Total Experience 9+ years
- Strong hands-on experience Salesforce Service Cloud implementations with Field Service Cloud.
- Deep understanding of Salesforce Service Cloud functionality, administration, and customization
- Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows
- Experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing.
- Knowledge of Salesforce Field Service and Experience/Community Cloud is preferred
- Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management processes.
- Experience with Async Apex, Streaming APIs, and advanced Salesforce features is a plus.
- Proven ability to mentor and lead junior team members
- Strong analytical, problem-solving, and client-facing skills.
- Experience documenting functional requirements and translating them into technical solutions.
- Familiarity with DevOps tools like Copado, Gearset, or similar for deployment and release management.
- Operational or analytical background in Sales, Marketing, or Customer Service domains is preferred.
- Salesforce certifications in Service Cloud, Platform Developer, or Administrator are a plus.
Benefits
- Flexible work arrangements
- Professional development opportunities
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